Mailroom Associate

We are seeking a highly organized and dedicated Mailroom Associate to join our team at JLL. The successful candidate will be responsible for ensuring the smooth operation of our mailroom, providing excellent customer service, and maintaining a high level of professionalism.

• Receive and sort incoming mail and parcels, ensuring timely distribution to the relevant departments.
• Resolve issues with incorrect or returned mail, providing a high level of customer satisfaction.
• Pick up outgoing mail from designated mail stops and apply correct postage.
• Arrange for pickup of outgoing mail and process outgoing shipments via FedEx, UPS, and USPS.
• Weigh mail to determine correct postage and request funding as needed.
• Ensure the office is adequately stocked with mail supplies and maintain a clean and organized workspace.
• Stock copy rooms and printing devices with copy paper, toner supplies, and office supplies.
• Service copy machines, respond to paper jams, and replace interchangeable parts as needed.
• Organize and replenish break rooms with coffee supplies and maintain cleanliness of breakrooms.
• Walk the facility and log Corrigo work orders for building issues that require attention.
• Respond to Corrigo work orders related to Mail Services, providing timely updates and closure.
• Provide lunch break relief to the on-site Receptionist and offer backup support as needed.
• Track daily workflow by logging daily tasks and activities on the Volume Report, submitting it to the Lead weekly.

• High school diploma or equivalent.
• 1-2 years of related experience required.
• Clean driving record and reliable transportation.
• Strong customer service skills and ability to provide white-glove services.
• Self-motivated, organized, and strong time management skills.
• Attention to detail and ability to work quickly with hands.
• Ability to spend much of the day on their feet.

• Knowledge of Corrigo and reprographic equipment operations.

We offer a competitive salary and a dynamic work environment. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.