Deposit Operations Senior Specialist

3 days ago


Riverside, United States Citizens Full time
Job Summary

We are seeking a highly skilled Deposit Operations Senior Specialist to join our team at Citizens. As a key member of our operations team, you will be responsible for processing transaction requests, resolving issues, and providing exceptional customer service.

Key Responsibilities
  • Process transaction requests for customers, branch colleagues, and internal colleagues in a timely and accurate manner.
  • Resolve issues and problems in a professional and courteous manner, ensuring high levels of customer satisfaction.
  • Utilize advanced clerical operations skills to perform routine and repetitive tasks in a fast-paced environment.
  • Research customer inquiries and provide accurate and timely responses.
  • Work independently on special projects and collaborate with management and colleagues to achieve business objectives.
  • Develop and maintain knowledge of regulatory and compliance requirements to minimize financial risk to Citizens.
  • Provide exceptional customer service and support to internal and external customers.
Requirements
  • 1 year of work experience, preferably in a bank-related field.
  • Demonstrated experience in completing repetitive tasks in an accurate and timely manner.
  • Proven process improvement skills in a fast-paced environment.
  • Ability to plan and prioritize daily responsibilities with strong attention to detail.
  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Beginner to intermediate skills in Microsoft Office tools, including Outlook, Excel, and Word.
Work Schedule

40 hours per week, Monday - Friday, 4:00 PM - 12:30 AM. Sunday processing on a rotating basis (4 hours).



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