Product Support Manager
1 week ago
At UKG, we're on a mission to inspire every organization to become a great place to work through our award-winning HR technology. As a Product Support Manager, you'll lead a talented team in providing a world-class customer experience in a fast-paced, high-volume environment.
Your key responsibilities will include:
- Developing strategies and operating plans to provide consistently high-quality service that drives customer success
- Providing guidance to direct reports on operational or technical challenges and interfacing with other technical teams and customers to provide total customer satisfaction
- Proficiently gathering and analyzing team metrics to understand the business, manage to key performance indicators, make necessary in-the-moment decisions, and predict future needs
- Identifying and implementing process improvements that increase team efficiency, effectiveness, and the customer experience
- Ensuring adherence to established support processes and best practices to ensure expedited resolution of issues and positive customer experiences
- Promoting Knowledge Centric Support (KCS) practices and contributing to the growth of the Knowledge Base
- Providing regular management updates and reports on team performance to the Support Leadership team and communicating expectations clearly and effectively to achieve results
- Leading in resolving issues related to inter-departmental workflow and processes
- Meeting or exceeding established service level objectives for the Product Support team
- Acting as a primary management escalation resource for customer and internal feedback pertaining to the team
- Participating in late and weekend shifts on a rotational basis and participating in on-call rotations to provide occasional after-hours support
As a Product Support Manager at UKG, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. If you're passionate about our purpose – people – and want to make a meaningful impact, we encourage you to apply.
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Product Support Specialist
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Product Manager
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Alpharetta, Georgia, United States Saleo, Inc. Full time{"h1": "Product Manager at Saleo, Inc.", "p": "We are seeking a highly skilled Product Manager to join our team at Saleo, Inc. As a Product Manager, you will be responsible for driving the product strategy, development, and execution for our suite of tools. You will lead efforts to organize and manage the product roadmap, track deliverables, communicate with...
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Product Support Specialist
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Alpharetta, United States Equifax Full timeJob SummaryWe are seeking a highly skilled Product Support Engineer to join our team at Equifax. As a key member of our support team, you will be responsible for providing technical support and troubleshooting for our file transfer applications and environments.Key ResponsibilitiesResolve and support technical problems and IT issues involving file transfer...
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Product Manager
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Product Manager
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alpharetta, United States Saleo Full timeSaleo is the leading and only live sales demo experience platform for software companies. Our platform helps revenue teams shorten their sales cycle, increase win rates, and close more deals by removing the burden of missing data, outdated demo environments, and time-consuming demo prep. Saleo provides complete control over every element on the page,...
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Product Manager
1 week ago
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Product Support Engineer
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Product Support Engineer
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Product Management Leader
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Product Manager
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Product Manager
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Senior Product Manager
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Director, Product Management
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