Product Support Manager

4 weeks ago

Alpharetta, United States UKG (Ultimate Kronos Group) Full time
Product Support Manager

At UKG, we're on a mission to inspire every organization to become a great place to work through our award-winning HR technology. As a Product Support Manager, you'll lead a talented team in providing a world-class customer experience in a fast-paced, high-volume environment.

Your key responsibilities will include:

  • Developing strategies and operating plans to provide consistently high-quality service that drives customer success
  • Providing guidance to direct reports on operational or technical challenges and interfacing with other technical teams and customers to provide total customer satisfaction
  • Proficiently gathering and analyzing team metrics to understand the business, manage to key performance indicators, make necessary in-the-moment decisions, and predict future needs
  • Identifying and implementing process improvements that increase team efficiency, effectiveness, and the customer experience
  • Ensuring adherence to established support processes and best practices to ensure expedited resolution of issues and positive customer experiences
  • Promoting Knowledge Centric Support (KCS) practices and contributing to the growth of the Knowledge Base
  • Providing regular management updates and reports on team performance to the Support Leadership team and communicating expectations clearly and effectively to achieve results
  • Leading in resolving issues related to inter-departmental workflow and processes
  • Meeting or exceeding established service level objectives for the Product Support team
  • Acting as a primary management escalation resource for customer and internal feedback pertaining to the team
  • Participating in late and weekend shifts on a rotational basis and participating in on-call rotations to provide occasional after-hours support

As a Product Support Manager at UKG, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. If you're passionate about our purpose – people – and want to make a meaningful impact, we encourage you to apply.

  • Product Manager

    4 weeks ago

    Alpharetta, Georgia, United States Saleo, Inc. Full time

    Job SummarySaleo, Inc. is seeking a highly skilled Product Manager to drive the development and execution of our suite of tools. The successful candidate will be responsible for leading efforts to organize and manage the product roadmap, track deliverables, communicate with customers, and support internal training initiatives.Key ResponsibilitiesDevelop and...

  • Product Manager

    4 weeks ago

    alpharetta, United States Saleo Full time

    Saleo is the leading and only live sales demo experience platform for software companies. Our platform helps revenue teams shorten their sales cycle, increase win rates, and close more deals by removing the burden of missing data, outdated demo environments, and time-consuming demo prep. Saleo provides complete control over every element on the page,...

  • Product Manager

    4 weeks ago

    Alpharetta, United States Saleo Full time

    Saleo is the leading and only live sales demo experience platform for software companies. Our platform helps revenue teams shorten their sales cycle, increase win rates, and close more deals by removing the burden of missing data, outdated demo environments, and time-consuming demo prep. Saleo provides complete control over every element on the page,...

  • Product Support Engineer

    4 weeks ago

    Alpharetta, United States LG Electronics Full time

    Step into the Innovative World of LG ElectronicsLG Electronics is a global leader in technology, dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good,' embodies our commitment to ensuring a happier life for all.We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse...

  • Product Support Specialist

    4 weeks ago

    Alpharetta, United States LG Electronics Full time

    Role OverviewLG Electronics is a global leader in technology, dedicated to creating innovative solutions for a better life. As a Product Support Specialist, you will contribute to key overall division initiatives in product development design requirements, testing, product application, competitive strategy, industry compliance initiatives, and contributions...

  • SAFE Product Manager

    2 weeks ago

    Alpharetta, United States Saxon Global Full time

    Domain Ecommerce, logistics, retail, supply chain Visas- USC, GC, GC EAD, H4 EAD( 2 years validity) Open for relocation Primary Skills SAFe Must have SAFE certification and past experience working on ecommerce or website as the product As the Product Manager, you will be responsible for setting the vision for the Login and Onboarding products for the...

  • Product Marketing Manager

    2 weeks ago

    Alpharetta, United States SWM International Full time

    Description Position Title: Product Marketing Manager location: Alpharetta, Georgia (hybrid) / Neenah, WI (hybrid) DESCRIPTION: At Neenah, a Mativ Company, we have a long history - rooted in a proud heritage of paper making. For over 100 years, we've grown and evolved our technology, our methodologies, the materials we use and what we make. We're...

  • Product Manager

    2 weeks ago

    Alpharetta, United States LG Electronics Full time

    Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our...

  • Product Manager

    3 weeks ago

    Alpharetta, United States Navtech Full time

    Job Title: Product OwnerLocation: RemoteDuration: Long Term ContractJob Description:The Product Owner plays a crucial role in the development team, responsible for preparing the team backlog to estimate features for the upcoming Program Increment. This involves leading the team to size features and stories, determining what can be committed in the Program...

  • Senior Product Manager

    3 weeks ago

    Alpharetta, United States UKG (Ultimate Kronos Group) Full time

    About the Role:We are seeking a seasoned Senior Manager of Product to join our high-performing team at UKG. As a key member of our product leadership team, you will play a pivotal role in driving the strategy and execution of our market-leading HCM products, impacting the lives of millions of employees worldwide.Responsibilities:Partner with the product...

  • Product Support Engineer

    4 weeks ago

    Alpharetta, United States LG Electronics Full time

    Product Support Engineer - Split SystemsLG Electronics is seeking a highly skilled Product Support Engineer - Split Systems to join our dynamic team in Alpharetta, GA. As a key member of the LGEUS CAC Controls Product Support Engineering Team, you will provide elevated pre & post sales engineering support to LG staff and customers on proper application of LG...

  • Product Data Manager

    7 days ago

    Alpharetta, United States Stryten Energy Full time

    OverviewThe Product Data Manager is responsible for developing a deep understanding of the battery industry, customers and available market data to help create actionable insights to assist in ensuring mutual growth and optimized financial performance for our customers and for Stryten Energy. A key support role that helps position Stryten as a strategic...

  • Product Data Manager

    1 day ago

    Alpharetta, United States Stryten Energy Full time

    OverviewThe Product Data Manager is responsible for developing a deep understanding of the battery industry, customers and available market data to help create actionable insights to assist in ensuring mutual growth and optimized financial performance for our customers and for Stryten Energy. A key support role that helps position Stryten as a strategic...

  • Product Manager

    2 weeks ago

    Alpharetta, United States LG Electronics Full time

    Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our...

  • Product Marketing Manager

    4 weeks ago

    Alpharetta, United States Mativ Full time

    Job Title: Product Marketing ManagerMativ is seeking a Product Marketing Manager to join our Consumer Products team. As a key member of our marketing team, you will be responsible for developing and executing marketing strategies to drive business growth and profitability.Key Responsibilities:Develop and execute marketing plans to support product launches...

  • Director, Product Management

    4 months ago

    Alpharetta, United States Fiserv Full time

    You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to...

  • Regional Product Manager

    7 days ago

    Alpharetta, United States Andritz Full time

    Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in....

  • Regional Product Manager

    2 weeks ago

    Alpharetta, United States Andritz Full time

    Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in....

  • Associate Product Manager

    2 weeks ago

    Alpharetta, United States LG Electronics Full time

    Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our...

  • Manager - Production Procurement

    1 week ago

    Alpharetta, United States GLOVIS America, Inc. Full time

    Job Details Job Location Freight Forwarding Atlanta - Duluth, GA Position Type Full Time Education Level 4 Year Degree Travel Percentage Up to 50% Job Shift 1st Job Category Supply Chain Description About Hyundai GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are...