Export Customer Service Representative

4 weeks ago

Buffalo, New York, United States Lactalis American Group , Inc. Full time
Job Title: Export Customer Service Representative

Lactalis American Group, Inc. is seeking a highly skilled Export Customer Service Representative to join our team. As a key member of our Import/Export Sales Administration & Customer Service team, you will be responsible for planning, organizing, and executing activities related to Order Processing and Order Management for assigned portfolio of Export Customers.

Key Responsibilities:
  • Develop a strong base of knowledge regarding products, services, and capabilities to be used on a day-to-day basis in managing Customer orders in line with vendor order management as outlined by each individual customer requirements.
  • Process orders of US products received from external or internal customers.
  • Work closely with cross-functional company personnel to help ensure that the company provides a superior level of customer service and resolve any problems in a timely manner.
  • Monitor order pricing and adhere to contracted Customer pricing.
  • Coordinate with Planning/Plant to ensure quantities/delivery dates are respected.
  • Coordinate shipment of orders for land and ocean transport from plant to port of delivery with logistics and/or appropriate freight forwarder.
  • Report issues of critical concern that may affect Customer Service to the Supervisor and/or Assistant Director.
  • Act as a backup to other Customer Service staff to cover vacations, personal time, etc.
  • Manage bookings and loadings of containers.
  • Issue set of appropriate export documents per order, including but not limited to AMS/APHIS, COO, CoA, Invoice, Packing List, BOL, SLIs.
  • Adhere to all country-related regulatory compliance standards.
  • Assist customers with quality related documentation and issues.
  • Communicate/Problem solve any issues with domestic and overseas stakeholders.
  • Meets productivity standards; Completes work in a timely manner.
  • Demonstrate commitment to a safe working environment that promotes the health and wellbeing of all employees and that will further contribute to the Company's overall performance and success.
  • Travel and/or extended or off work hours may be required.
Requirements:
  • Education & Experience:
    • Ideal incumbent will possess a minimum of a Bachelor's Degree from a College or University.
    • 1-2 years related experience and/or training; or equivalent combination of education and experience
    • Demonstrated experience with Microsoft suite (Excel, Word)
  • Skills/Abilities:
    • MUST have a valid Driver's License or State Issued ID to register with government agencies to perform essential work duties.
    • Excellent communication and presentation skills.
    • Must be self-motivated, organized and possess strong problem solving skills.
    • Ability to manage priorities and complex workload.
    • Knowledge of export logistics terminology (INCOTERMS/Ocean shipping Terms).
    • Team player able to adapt to a fast-paced environment.
    • Excellent oral and verbal communication skills.
    • Ability to work independently and make effective autonomous decisions.
    • Basic Math Skills

Salary: $23.50 per hour

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