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AI Solutions Architect
2 months ago
At Foundry, we're revolutionizing the way companies access and utilize AI compute resources. Our mission is to make AI accessible to everyone, and we're building a new breed of public cloud to make it happen.
We're a small, multi-disciplinary team of product generalists, AI PhDs, and industry experts who are passionate about making a difference. We're backed by top investors and have raised $80M to date.
Job SummaryWe're looking for a highly skilled Solutions Engineer to join our team. As a Solutions Engineer, you'll be responsible for leading technical sales processes, acting as the primary technical contact for customers, and building strong relationships with key decision-makers.
You'll work closely with our sales team to address and resolve any blockers preventing customers from adopting our product. You'll also design technical solutions, provide customer support, and collaborate with customers to troubleshoot and resolve technical issues.
Responsibilities- Lead technical sales process from pre-sales to onboarding
- Act as the primary technical contact during pre-sales, offering tailored solutions and guiding customers through deployment
- Build and maintain strong relationships with key decision-makers and technical stakeholders at some of the most forward-looking AI companies
- Partner with Sales to address and resolve any blockers preventing customers from adopting the product
- Design technical solutions & provide customer support
- Collaborate with customers to troubleshoot and resolve technical issues, optimizing solutions for their AI/ML workloads
- Act as a primary contact for customer support, leveraging your deep understanding of the Foundry Cloud Platform and its use cases to quickly address customer requests
- Assist customers with the deployment and scaling of AI/ML workflows on the Foundry Cloud Platform
- Develop content & share knowledge
- Develop technical content such as documentation, demos, and articles to support customers
- Create and maintain internal knowledge bases and training materials for both technical and non-technical audiences
- Lead workshops to educate customers and internal teams on product capabilities and best practices
- Collaborate with marketing and product teams to create technical collateral and enablement materials
- Provide product feedback & development
- Gather and analyze customer feedback to inform the product roadmap
- Provide technical feedback to product and engineering teams to improve features and resolve issues, diving into the codebase when necessary
- Identify patterns and develop scalable solutions that can be implemented across multiple customers
- Bachelor's or Master's degree in Computer Science or related field
- 4+ years of experience in a previous role as a Sales Engineer, Solutions Engineer, Solutions Architect, or Forward Deployed Engineer
- Experience building tools and products for engineers / developers
- Customer-first mentality with excellent written and verbal communication
- Results-driven and an ability to self-direct toward the most impactful work
- Eager to learn and grow alongside a constantly evolving AI landscape
- Health, dental, and vision coverage for you and your dependents
- 401k Plan with 4% company match
- 21 days of PTO & 14 company holidays; including 2 floating holidays
In consideration of market analysis and various pertinent factors, the remuneration bracket for this role is set between $170,000 and $230,000.
Nevertheless, adjustments beyond this range could be warranted for candidates whose qualifications substantially deviate from those delineated in the job description.
In-Office requirementOffices remain pivotal for fostering collaboration and nurturing Foundry's cultural ethos.
For roles like the one at our Palo Alto HQ, employees are required to work from the office three days a week (typically Monday, Wednesday, and Thursday), ensuring a blend of in-person and remote work conducive to our team dynamics and operational needs.
Exceptions for full remote work must be formally approved.
Equal Opportunity EmployerFoundry maintains a strict commitment to Equal Opportunity employment practices.
All applicants are evaluated without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.
