Senior MySQL Technical Support Specialist
6 days ago
Job Summary:
We are seeking a highly skilled Senior MySQL Technical Support Analyst to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.
Responsibilities:
- Resolve post-sales non-technical customer inquiries via phone and electronic means
- Provide technical support for our Electronic Support Services
- Act as a primary point of contact for customers and facilitate relationships with Support
- Collaborate with internal Oracle employees to provide advice and assistance on diverse customer situations and escalated issues
- Develop and implement solutions to customer issues, often working independently
Requirements:
- Strong understanding of all Oracle products and in-depth knowledge of several products and/or platforms
- Highly experienced in multiple platforms and able to complete assigned duties with minimal direction
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
What We Offer:
- Competitive salary range: $21.59 to $60.63 per hour; $44,900 to $126,100 per annum
- Eligibility for equity
- Comprehensive benefits package, including medical, dental, and vision insurance
- Short-term and long-term disability, life insurance, and AD&D
- Flexible spending accounts and pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off, including flexible vacation and accrued vacation
- 11 paid holidays and paid sick leave
- Paid parental leave and adoption assistance
- Employee Stock Purchase Plan and financial planning and group legal
- Voluntary benefits, including auto, homeowner, and pet insurance
About Us:
Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce, promoting diverse insights and perspectives, and operating with integrity.
We offer a highly competitive suite of employee benefits, designed on the principles of parity and consistency. We put our people first, with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
Oracle is an Equal Employment Opportunity Employer, committed to including people with disabilities at all stages of the employment process.
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