Senior MySQL Technical Support Specialist

6 days ago


Madison, Wisconsin, United States Oracle Full time
Job Title: Senior MySQL Technical Support Analyst

Job Summary:

We are seeking a highly skilled Senior MySQL Technical Support Analyst to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.

Responsibilities:

  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Provide technical support for our Electronic Support Services
  • Act as a primary point of contact for customers and facilitate relationships with Support
  • Collaborate with internal Oracle employees to provide advice and assistance on diverse customer situations and escalated issues
  • Develop and implement solutions to customer issues, often working independently

Requirements:

  • Strong understanding of all Oracle products and in-depth knowledge of several products and/or platforms
  • Highly experienced in multiple platforms and able to complete assigned duties with minimal direction
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

What We Offer:

  • Competitive salary range: $21.59 to $60.63 per hour; $44,900 to $126,100 per annum
  • Eligibility for equity
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Short-term and long-term disability, life insurance, and AD&D
  • Flexible spending accounts and pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match
  • Paid time off, including flexible vacation and accrued vacation
  • 11 paid holidays and paid sick leave
  • Paid parental leave and adoption assistance
  • Employee Stock Purchase Plan and financial planning and group legal
  • Voluntary benefits, including auto, homeowner, and pet insurance

About Us:

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce, promoting diverse insights and perspectives, and operating with integrity.

We offer a highly competitive suite of employee benefits, designed on the principles of parity and consistency. We put our people first, with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Oracle is an Equal Employment Opportunity Employer, committed to including people with disabilities at all stages of the employment process.



  • Madison, Wisconsin, United States Oracle Full time

    Job DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...


  • Madison, Wisconsin, United States VIA Technical Full time

    Desktop Support SpecialistVIA Technical is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.Key Responsibilities:Manage and resolve technical issues related to desktop hardware, software, and operating systems.Provide...


  • Madison, Wisconsin, United States Beacon Hill Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Beacon Hill Technologies. As a Technical Support Specialist, you will be responsible for providing advanced technical support to our clients, troubleshooting complex issues, and ensuring prompt resolution of technical problems.Key...


  • Madison, Wisconsin, United States Therma-Stor Full time

    Job Title: Technical Support SpecialistTherma-Stor is seeking a skilled Technical Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.Responsibilities:Provide technical product support to...


  • Madison, Wisconsin, United States SVA Inc Full time

    Job Title: Technical Support SpecialistJob Summary:SVA Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide hands-on support and administration of end-user computer systems, peripherals, and software applications.Key Responsibilities:• Provide technical support and...


  • Madison, Wisconsin, United States VIA Technical Full time

    Job Title: Desktop Support SpecialistVIA Technical is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.Responsibilities:Manage Service Management ticket queues to ensure effective prioritization and commitment.Ensure the...


  • Madison, Wisconsin, United States SVA Inc Full time

    Job Title: Technical Support SpecialistJob Summary:SVA Inc is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide hands-on support and administration of end-user computer systems, peripherals, and software applications.Key Responsibilities:Act as the primary point of contact for all SVA...


  • Madison, Wisconsin, United States Zendesk Full time

    Job Title: Senior Technical Support EngineerWe are seeking a highly skilled and experienced Senior Technical Support Engineer to join our team at Zendesk. As a key member of our support team, you will be responsible for providing technical guidance and support to our customers through various communication channels.Key Responsibilities:Provide technical...


  • Madison, Wisconsin, United States Dave & Busters Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Dave & Busters. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our games, simulators, and technical equipment.Key ResponsibilitiesPerform routine maintenance and repairs on games, simulators, and technical...


  • Madison, Wisconsin, United States Beacon Hill Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Beacon Hill Technologies. As a key member of our internal Help Desk team, you will provide advanced technical support for complex issues, manage software deployments, and assist with automation and configuration management across our agency's systems.Key...


  • Madison, Wisconsin, United States Baker Tilly Virchow Krause Full time

    Job Description**Support Specialist (Financial Focus)**We are seeking a highly skilled Support Specialist to join our team at Baker Tilly US, LLP. As a Support Specialist, you will provide high-level technical support to clients for Civic Systems accounting and human resource management software suite.Key Responsibilities:Provide technical support to solve...


  • Madison, Wisconsin, United States Beacon Hill Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Beacon Hill Technologies. As a key member of our internal Help Desk team, you will provide advanced technical support for complex issues, manage software deployments, and assist with automation and configuration management across our agency's systems.Key...


  • Madison, Wisconsin, United States Planet Technology USA Full time

    Job Title: Technical Support TechnicianPlanet Technology has partnered with a Madison, WI-based client to find a desktop support professional for a contract role that has the potential to go full-time.Job Summary:The Technical Support Specialist will be responsible for providing both deskside and remote technical support for hardware and software systems.Key...


  • Madison, Wisconsin, United States AE Business Solutions Full time

    Job SummaryAE Business Solutions is seeking a highly skilled Senior Desktop Support Specialist to join our team. As a key member of our Technical Services team, you will be responsible for providing top-notch support and security for end-user technologies, including system management tools and software services.Key ResponsibilitiesInstall and support...


  • Madison, Wisconsin, United States UnityPoint Health Full time

    Job Title: Technical Support InternWe are seeking a highly motivated and detail-oriented Technical Support Intern to join our team at UnityPoint Health. As a Technical Support Intern, you will provide technical support and administrative duties to our clients, working closely with our IT Technical Support Specialists and their supervisors.This is an...


  • Madison, Wisconsin, United States Randstad USA Full time

    Job SummaryWe are seeking a skilled Desktop Support Technician to join our team at Randstad USA. As a key member of our Help Desk team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide excellent customer service and problem-solving skills to resolve technical issues.Familiarize yourself with...


  • Madison, Wisconsin, United States Zendesk Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team at Zendesk. As a Technical Support Engineer, you will be responsible for providing technical guidance and support to our customers through various communication channels.Key Responsibilities:Provide technical guidance and support to customers through messaging, email,...


  • Madison, Wisconsin, United States Creative Financial Staffing Full time

    Technical Support Representative OpportunityCreative Financial Staffing is partnering with a long-time client to find a skilled Technical Support Representative to join their team.This is a unique position that offers a chance to work alongside a tight-knit team, collaborating on technical projects and providing IT support to internal and external...


  • Madison, Wisconsin, United States Creative Financial Staffing Full time

    Creative Financial Staffing is seeking a skilled Technical Support Representative to join our team.This is a unique opportunity to work alongside a tight-knit team, collaborating on technical projects and providing exceptional customer service.Key Responsibilities:Lead and support technical projects using project management principlesDeploy and configure...


  • Madison, Wisconsin, United States Zendesk Full time

    {"h1": "Technical Support Engineer", "p": "At Zendesk, we're passionate about delivering exceptional customer experiences. As a Technical Support Engineer, you'll play a critical role in helping our customers succeed.**Key Responsibilities:*** Provide technical guidance and support to customers through various communication channels* Troubleshoot and resolve...