Customer Experience Specialist

5 days ago


Richmond Heights, Virginia, United States Michaels Stores Full time
Job Summary

We are seeking a skilled Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and contributing to the visual appeal of our store. As a key member of our team, you will be expected to maintain a high level of professionalism, provide excellent communication skills, and work collaboratively with colleagues to achieve sales goals.

Key Responsibilities
  • Provide exceptional customer service, respond to customer inquiries, and resolve issues in a timely manner
  • Maintain a clean and organized store environment, including merchandise displays and stockroom areas
  • Process transactions accurately, handle cash, credit card payments, and operate a point-of-sale system
  • Participate in visual merchandising activities, including creating attractive displays and arranging merchandise to drive sales
  • Engage with customers, promote our products, and provide recommendations to enhance their shopping experience
Requirements
  • High school diploma or equivalent required; retail experience preferred
  • Ability to work in a fast-paced environment, multitask, and prioritize tasks efficiently
  • Strong communication and interpersonal skills, with the ability to interact with diverse customers and colleagues
  • Basic math skills, with accuracy and attention to detail when handling cash and operating a point-of-sale system
  • Physical ability to stand for long periods, lift up to 25 pounds, and move throughout the store as needed
Benefits

As a valued member of our team, you will receive competitive compensation, benefits, and opportunities for professional growth and development. Our company is committed to providing a positive work environment that fosters creativity, innovation, and teamwork.



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