Customer Experience Associate

4 days ago


Richmond Heights, Virginia, United States Baker Distributing Full time

Job Overview:

Baker Distributing Company is seeking a highly skilled Counter Sales Specialist to join its team at one of our wholesale HVAC distributorships.

The ideal candidate will have excellent communication skills, a strong background in technical support, HVAC parts, and customer service/sales, as well as intermediate MS Office capabilities.

This role requires the ability to work independently but meet assigned goals and objectives in designated time frames, with a strong emphasis on developing long-term relationships with customers.

Key Responsibilities:

  • Represent Baker Distributing Company as a leader in the industry.
  • Interact with internal and outside sales people, vendors, and contractors to ensure maximum sales and excellent customer experience.
  • Assist in resolving customer relations problems with both dealers and end users.
  • Complete sales order process for customers with efforts to up-sell associated items.
  • Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control, and warranty administration.

Requirements:

  • High School Diploma or GED Required.
  • Excellent communication skills, strong background in technical support, HVAC parts, and customer service/sales.
  • Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
  • Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.

Estimated Salary: $45,000 - $60,000 per year, based on location and experience.



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