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2 months ago

Charlottesville, Virginia, United States Thomas Jefferson Foundation Full time

Job Summary: We are seeking a highly skilled and customer-focused Guest Services Specialist to join our team at the Thomas Jefferson Foundation. As a Guest Services Specialist, you will play a critical role in ensuring that our guests have a welcoming and informative experience at Monticello.

Key Responsibilities:

  • Assist with timed ticketing and security screening processes to ensure a smooth and efficient guest experience.
  • Manage lines and provide clear information to guests about current programs, exhibitions, and special events.
  • Provide exceptional customer service to guests with disabilities and accommodate group guests as needed.
  • Perform additional customer service duties as assigned for special events and projects.
  • Assist guests with inquiries and wayfinding as needed.

Requirements:

  • Approachable and friendly demeanor with a commitment to delivering exemplary customer service.
  • Strong verbal communication skills and ability to adapt to changing environments.
  • Interest in the history of Monticello and a willingness to learn new technology.
  • Ability to stand for extended periods and walk, with some lifting of items up to 40 lbs.
  • Comfortable working outdoors in all weather conditions and speaking with guests in groups over ambient noise.

What We Offer:

  • A dynamic and supportive work environment.
  • The opportunity to work with a team of dedicated professionals who are passionate about delivering exceptional guest experiences.
  • A competitive salary and benefits package.