Customer Service Specialist

2 weeks ago

Corona, California, United States Velocity Truck Group Full time

About Velocity Vehicle Group:

At Velocity Vehicle Group (VVG), we proudly represent a distinguished commercial brand within the medium to heavy truck dealership sector. Our commitment is to deliver a comprehensive service experience, encompassing exceptional sales teams, highly skilled technicians, and readily available parts. Our goal is to serve as the ultimate one-stop shop for truckers, owner-operators, fleets, and businesses. Coupled with our Leasing and Rental services and financial solutions division, VVG stands as the premier choice in truck dealerships.

What We Offer:

Velocity Vehicle Group is a vibrant and rapidly growing organization, seeking individuals who thrive on daily challenges and are dedicated to providing outstanding customer service, both internally and to our esteemed clients. Joining VVG means becoming part of an extraordinary work environment, complete with competitive compensation and a robust benefits package, including a 401K with matching contributions, as well as Medical, Dental, and Vision coverage. Experience a workplace that champions a Great Place to Work culture.

Your Role:

The Customer Service Specialist is responsible for welcoming customers and maintaining communication regarding the status of their trucks. This role involves generating service and repair orders by identifying service requests and performance issues; verifying warranty and service contract coverage; inspecting vehicles, documenting repair orders, and consistently maintaining customer relationships and records. Additional responsibilities include:

Customer Interaction Responsibilities:

  • Welcoming customers upon arrival in the service area.
  • Identifying vehicle issues by attentively listening to customer descriptions of symptoms.
  • Clarifying problem descriptions for accurate diagnosis.
  • Conducting thorough inspections of vehicles.
  • Proactively checking for recalls.
  • Submitting documentation for warranty repair orders.
  • Retrieving mileage and VIN numbers from vehicles.
  • Reviewing vehicle maintenance histories.
  • Maintaining customer rapport by providing clear explanations of estimates and daily updates.
  • Contacting customers when jobs are completed and vehicles are ready for pickup.
  • Establishing strong customer relations through detailed estimates and timelines.

Administrative Duties:

  • Verifying warranty and service contract coverage by reviewing records and documentation.
  • Explaining provisions and exclusions to customers.
  • Preparing repair orders (RO) by detailing symptoms, problems, and necessary repairs.
  • Obtaining necessary approval signatures.
  • Entering RO into the service database system and forwarding to the Estimator and Dispatcher.
  • Monitoring repair work to ensure timely completion.
  • Printing warranty documentation.
  • Reviewing completed jobs for accuracy.
  • Collecting payments for services rendered.

Qualifications:

We are looking for candidates with:

  • Proven technical expertise in the automotive field.
  • Knowledge of trucks and their components.
  • Excellent problem-solving abilities.
  • Strong organizational skills.
  • The ability to thrive in a fast-paced environment.
  • Proficiency in working collaboratively with both internal and external customers.

Compensation:

Hourly rate ranging from $20 to $30, based on skills and experience.

Benefits Offered by Velocity Vehicle Group:

  • Positive workplace culture.
  • 401k plan with matching contributions.
  • Health, Dental, and Vision Insurance, including HSA and FSA options.
  • Employer-paid Life Insurance.
  • Paid Vacation Days.
  • Employee perks such as discounts, company events, and training programs.
  • Excellent training and career advancement opportunities.

Velocity Vehicle Group is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.

  • Customer Service Operations Specialist

    2 weeks ago

    Corona, California, United States Monster Energy Full time

    Position Overview:As a Customer Service Operations Specialist, you will play a vital role in ensuring customer satisfaction by providing exceptional support and facilitating effective communication.Key Responsibilities:Deliver daily assistance to clients regarding product availability and order tracking.Engage in clear and concise communication with both...

  • Spa Service Specialist

    2 weeks ago

    Corona, California, United States UFC Gym Full time

    UFC GYM - Spa Service SpecialistAs a Spa Service Specialist at UFC GYM, your responsibilities will include:Welcoming and assisting guests in the spa area to ensure a pleasant experience.Maintaining the cleanliness and organization of all spa facilities, creating a serene environment.Providing detailed information about available services and products to...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Corona, California, United States Rose International Full time

    Position Overview:The Bilingual Customer Support Specialist plays a crucial role in enhancing customer satisfaction and loyalty by delivering accurate, timely, and meaningful information to members, customers, patients, and providers.Key Responsibilities:Address complex inquiries and issues from members while fostering positive relationships in compliance...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Corona, California, United States Rose International Full time

    Position Overview:The Bilingual Customer Support Specialist plays a crucial role in enhancing customer satisfaction and loyalty by delivering accurate, timely, and relevant information to members, customers, patients, and providers.Key Responsibilities:Provide advanced support for member inquiries and issues related to the Client Plan and provider...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Corona, California, United States Rose International Full time

    Position Overview:The Bilingual Customer Support Specialist plays a crucial role in enhancing customer satisfaction and loyalty by delivering accurate, timely, and meaningful information to members, customers, patients, and providers.Key Responsibilities:Provide high-level assistance to members' inquiries and issues while utilizing the Client Plan and...

  • Generator Service Specialist

    2 weeks ago

    Corona, California, United States Orion Talent Full time

    Position Overview:Job Title: Generator Service Specialist Location: Remote Working Hours: Monday to Friday, 7:00 AM - 3:30 PM. Availability for weekends and overtime as required. Salary Range:Trainee - $25-$25/hr Level 1 - $30-$45/hr Level 2 - $38-$57/hr Level 3 - $44-$66/hr Master - $47-$71/hr Employee Benefits: Comprehensive benefits package available...

  • Customer Service Representative

    1 week ago

    Corona, California, United States Venatic, Inc Full time

    **About Venatic, Inc.**We are a full-service consulting and marketing firm dedicated to delivering exceptional results for our clients. Our team is passionate about driving business forward and creating innovative solutions to meet our clients' needs.**Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a...

  • Customer Service Representative

    3 days ago

    Corona, California, United States Michaels Stores Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Service Team Member at Michaels Stores. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience.Key...

  • Customer Service Representative

    20 hours ago

    Corona, California, United States Michaels Stores Full time

    **About Michaels Stores**At Michaels Stores, we're committed to delivering an exceptional customer experience. As a Service Team Member, you'll play a vital role in helping customers find what they're looking for and ensuring a fast and friendly checkout experience.**Key Responsibilities:**Deliver friendly customer service and help customers shop our...

  • Customer Service Ambassador

    3 days ago

    Corona, California, United States Circle K Stores, Inc. Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our valued customers.Key Responsibilities:Provide prompt and courteous service to customers, responding...

  • Customer Service Liaison

    3 days ago

    Corona, California, United States Westrax Machinery Full time

    Job OverviewAt Westrax Machinery, we are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our branch operations, you will play a vital role in ensuring the smooth delivery of our rental equipment and providing exceptional customer service to our clients.Key...

  • Customer Service Ambassador

    3 days ago

    Corona, California, United States Ultimate Staffing Full time

    We are seeking a highly skilled Customer Service Ambassador to join our team at Ultimate Staffing. As a key member of our Business Operations team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.Key Responsibilities:Provide fluent communication in both Spanish and English to clients and...

  • Customer Service Representative

    3 days ago

    Corona, California, United States European Wax Centers Full time

    **Job Summary**We are seeking a highly skilled and detail-oriented individual to join our team as a Guest Service Associate at European Wax Centers. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.**Key Responsibilities:**Provide friendly and...

  • Customer Service Representative

    5 days ago

    Corona, California, United States Staffmark Full time

    Are you looking for a job opportunity where you can advance your skills and experience? Staffmark has an outstanding opportunity for you. We are looking to fill a Customer Service Response Clerk position with a logistics company. Bring your positive energy, excellent communication skills, and eagerness to help customers in a diverse team.Direct hire with our...

  • Customer Service Representative

    7 days ago

    Corona, California, United States Kimco Staffing Services Full time

    About Our OpportunityWe are seeking an exceptional Customer Service Representative who will join our team at Kimco Staffing Services!This role offers flexibility in scheduling with All Hours All Shifts (24-Hour Operation), including weekends and holidays. Competitive Payrate: $20/hour with SHIFT DIFFERENTIALS.

  • Customer Service Representative

    5 days ago

    Corona, California, United States MPW Industrial Services Full time

    Job Summary:MPW Industrial Services is seeking a highly motivated and flexible individual to join our team as a Service Attendant. As a Service Attendant, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Assist with daily light maintenance and housekeeping dutiesProvide front desk support and...

  • Customer Service Operations Leader

    2 weeks ago

    Corona, California, United States ViaPlus by VINCI Highways Full time

    ABOUT VIAPLUS:ViaPlus is a worldwide mobility organization operating within the Intelligent Transportation Systems (ITS) sector, focusing on revenue and service management solutions tailored for the transportation field. Our customer support operations, data analysis, and comprehensive back-office technology enable the high-volume transactions essential for...

  • Customer Service Representative

    1 week ago

    Corona, California, United States Sam's Club Full time

    Job Title: Member Assistant - Cart AttendantCompany: Sam's ClubPosition Summary:Provide exceptional customer service by ensuring a positive first and last impression for members.Responsibilities include maintaining a well-kept parking lot, assisting members with purchases, and ensuring cart availability.Thrive in fast-paced environments and prioritize member...

  • Customer Delivery Specialist

    5 days ago

    Corona, California, United States Rug Doctor Full time

    Rug Doctor is seeking a responsible and self-motivated individual to join our team as a Route Delivery Driver. This is a full-time position, Monday through Friday, with a competitive benefits package and opportunities for career growth.Key Responsibilities:Deliver products and services to established retail accounts in the So. Cal/Corona/Riverside...

  • Customer Service Operations Leader

    2 weeks ago

    Corona, California, United States ViaPlus by VINCI Highways Full time

    Job OverviewABOUT VIAPLUS:ViaPlus is a global mobility enterprise operating within the Intelligent Transportation Systems (ITS) sector, focusing on revenue and service management solutions tailored for the transportation industry. Our customer operations, data analytics, and comprehensive back-office technology enable high-volume transactions essential for...