Senior Collector

We are seeking a highly skilled Senior Collector to join our team at Westlake Financial. As a Senior Collector, you will be responsible for resolving accounts that are 31 to 60 days past due. Your primary goal will be to balance negotiation skills with effective communication to successfully obtain payment from customers.

Key Responsibilities:

• Negotiate with customers to create payment solutions based on individual circumstances.
• Meet and exceed daily goals and monthly goals.
• Initiate outbound calls that are effective in scope and lead to successful payment or timely arrangement to satisfy the account delinquency.
• Demonstrate ability to be a team player.
• Collect accounts that are past due.
• Bring delinquency down in assigned queue and overall delinquency.
• Conduct skip-tracing activity to generate potential leads on customers or collateral.
• Handle a high volume of calls in a high-stress environment.
• Work with a repossession agent to secure collateral.
• Meet quality assurance and productivity standards.

Requirements:

• Type at least 35wpm.
• Excellent communication and negotiation skills.
• Willing and able to work a flexible schedule including overtime and weekends.
• Ability to multi-task in a fast-paced environment.
• Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.
• Good computer and typing skills.
• Team player.
• Good negotiation skills; excellent telephone etiquette.
• General knowledge of Microsoft Excel, and Outlook.

About Us:

Westlake Financial is the largest privately held auto finance company in the Nation. We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best fitting applicant and supporting our people in further developing their skills, we transition our Applicants into Westlake Warriors (our people). With 30% YOY growth and assets of 2.26 billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America. People. Purpose. Passion. These are the hallmarks of Westlake Financial and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as The Buy Program) allows dealers to get an on-the-spot loan approval without waiting for callbacks, faxbacks, or rehashes. Westlake Financial is an Internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles. Westlake's success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind. We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.