Automotive Service Director

1 week ago


Middle River, Maryland, United States Hiring Winners Full time
Job Summary

Hiring Winners is seeking a highly motivated and experienced Automotive Service Manager to lead our service team to success. As a key member of our management team, you will be responsible for ensuring exceptional customer service, driving sales growth, and maintaining a high level of operational efficiency.

Key Responsibilities
  • Customer Service
    • Conduct daily one-on-one client status meetings to identify potential service issues and provide solutions.
    • Monitor automotive repair/maintenance to prevent operational delays and ensure timely completion of services.
  • Leadership and Team Management
    • Work with the service director to set departmental objectives and develop strategies to achieve them.
    • Recruit, interview, and train service staff to ensure they have the necessary skills and knowledge to provide exceptional service.
    • Conduct performance evaluations and provide feedback to team members to help them improve their performance.
  • Operations and Administration
    • Maintain daily sales and production records as prescribed by upper management.
    • Review and evaluate service sales performance to identify areas for improvement.
    • Staff technical teams relative to production requirements to ensure efficient use of resources.
    • Remain current on new products and changes to existing products to provide expert advice to customers.
    • Maintain department finances within parameters established by upper management.
    • Assure proper repair-order flow/maximize productivity to meet customer needs and expectations.
    • Monitor/control all warranty activity to ensure compliance with policies and procedures.
    • Enforce OSHA requirements, procedures, and regulations to ensure a safe working environment.
  • Facilities and Equipment
    • Maintain the facility and equipment to ensure they are in good working condition and meet customer expectations.
  • Communication and Collaboration
    • Conduct weekly department meetings to discuss progress, address concerns, and set goals.
    • Attend weekly manager meetings to share information and collaborate with other departments.
Requirements

To be successful in this role, you will need:

  • An Associate's degree or equivalent from a two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.
  • Excellent leadership and communication skills to motivate and guide team members.
  • Strong analytical and problem-solving skills to identify areas for improvement and develop solutions.
  • Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
  • Knowledge of automotive repair and maintenance procedures and industry standards.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
Benefits

Hiring Winners offers a competitive salary and benefits package, including:

  • Health Insurance
  • Dental Insurance
  • Vision
  • Short Term Disability
  • Long Term Disability
  • Life Insurance
  • Paid Vacation
  • 401K
  • Paid Holidays


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