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Credit Services Coordinator

2 months ago

Irving, Texas, United States NCH Full time
About the Role

We are seeking a highly skilled and bilingual Credit Administrator to join our dynamic team at NCH Corporation. As a Credit Administrator, you will play a crucial role in providing exceptional customer service to our U.S. and French-speaking Canadian partners.

Key Responsibilities
  • Customer Inquiries: Handle customer inquiries regarding account balances, ensuring timely and accurate responses.
  • Communication: Communicate effectively with customers, sales representatives, and internal teams to resolve account-related issues.
  • Account Reconciliations: Perform account reconciliations and troubleshoot issues to ensure accurate and up-to-date account information.
  • Problem-Solving: Demonstrate excellent problem-solving skills to resolve customer complaints and concerns.
  • Team Collaboration: Collaborate with internal departments to ensure seamless communication and efficient issue resolution.
Requirements
  • Language Proficiency: Fluency in both French and English.
  • Customer Service Experience: 1-3 years of stable customer service experience.
  • Education: High School diploma or equivalent.
  • Communication Skills: Strong communication and problem-solving abilities.
  • Technical Skills: Basic computer knowledge, including Microsoft Office.
  • Customer Orientation: Customer-oriented mindset and typing speed of 35 wpm.
About NCH Corporation

NCH Corporation is a global company dedicated to water conservation, energy efficiency, and maintenance solutions. As a family-owned business with a family-first attitude, we offer a supportive work environment with opportunities for professional growth and development.

Culture and Benefits
  • Employee Well-being: Focused on employee well-being and growth.
  • Supportive Leadership: Supportive leadership and collaborative work environment.
  • Work-Life Balance: Work-life balance and flexible hours.
  • Professional Development: Opportunities for personal and professional development.
  • Comprehensive Benefits: Comprehensive benefits package and wellness initiatives.
  • Community Involvement: Community involvement and volunteer opportunities.