Marketing Representative, Pre-Arrival

2 months ago


Honolulu, Hawaii, United States Hilton Grand Vacations Full time
About the Role

Hilton Grand Vacations is seeking a highly motivated and customer-focused Marketing Representative, Pre-Arrival to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service while booking qualified timeshare tours for our owners and guests.

Key Responsibilities
  • Contact owners and guests to offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
  • Manage call lists and make required outbound phone calls per day to meet production requirements.
  • Sell local tours and activities while performing exceptional vacation planning concierge services.
  • Promote HGV Ultimate Access events.
  • Work with management to resolve any customer-related challenges that may arise.
  • Complete other administrative duties and tasks as assigned by management.
Requirements
  • High School Diploma/GED
  • Able to work flexible schedules including mornings, evenings, weekends, and holidays
  • Minimum 1 year of customer service experience
  • Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
  • Excellent verbal and written communication skills
Preferred Qualifications
  • Previous sales-related call center experience or timeshare experience
  • Previous tours and activity or concierge service experience


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