Marketing Representative, Pre-Arrival

14 hours ago

Honolulu, Hawaii, United States Hilton Grand Vacations Full time
About the Role

We are seeking a highly motivated and customer-focused Marketing Representative, Pre-Arrival to join our team at Hilton Grand Vacations. As a key member of our sales team, you will be responsible for providing exceptional customer service while booking qualified timeshare tours for our owners and guests.

Key Responsibilities
  • Contact owners and guests through multiple touch points to offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
  • Manage call lists provided and make required number of outbound phone calls per day to meet production requirements.
  • Sell local tours and activities while performing exceptional vacation planning concierge services.
  • Promote HGV Ultimate Access events.
  • Remote work may be an option depending on business need, meeting IT and work space qualifications and meeting minimum performance standards.
  • Proactively work with management to resolve any customer-related challenges that may arise.
  • Complete other administrative duties and tasks as assigned by management.
Requirements
  • High School Diploma/GED
  • Able to work flexible schedules including mornings, evenings, weekends, and holidays
  • Minimum 1 year of customer service experience
  • Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
  • Excellent verbal and written communication skills
Preferred Qualifications
  • Previous sales-related call center experience or timeshare experience
  • Previous tours and activity or concierge service experience
About Us

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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