Audio/Video Technology Specialist
6 days ago
We are seeking a highly skilled Audio/Video Technology Specialist to join our team at Denison University. The successful candidate will be responsible for providing technical support for our technology-rich classrooms and meeting spaces, as well as assisting with the installation and maintenance of A/V equipment.
Key Responsibilities- Provide technical assistance for the operation of technology-rich classrooms and meeting spaces
- Assist with the installation and maintenance of A/V equipment
- Coordinate and perform video recording, post-production, and distribution of academic events
- Troubleshoot media equipment, including software, hardware, and networking issues
- Install classroom technology equipment in accordance with industry standards
- Diagnose routine equipment malfunctions and provide users with problem resolution or escalate as needed
- Monitor and respond to email and Service Desk requests while working collaboratively with ITS team members to deliver excellent service and support
- Provide a wide range of media support to the Denison community for technology-enhanced events and assist with the provision of and training on media equipment for faculty, students, and staff
- Provide customer service to diverse groups with different levels of technology skills and understand the professional aspects of media production in a higher education setting
- Perform standard equipment setup, including computers, data projectors, digital camcorders, audio recorders, and other multimedia equipment
- Participate in event planning, set-up, and tear down as well as be present at events to monitor equipment and ensure things work properly during the event
- Assist in support for web conferencing meetings
- Train faculty, staff, and students in the proper use of various types of instructional media equipment and demonstrate the operation of such equipment in the form of video tutorials, written instructions, individual sessions, or scheduled workshops
- Maintain equipment, such as cameras, projectors, and presentation systems
- Oversee and maintain video equipment inventory, storage, and security
- Assist in monitoring and ensuring the availability, circulation, security, and proper maintenance of portable multimedia equipment
- Record and maintain statistics on equipment usage and support provided
- Minimum Associate's degree in a media-focused field with areas of emphasis such as media services, multimedia, video production, video streaming, and live sound mixing
- Two years of experience in a related field
- Knowledge of current computer hardware, operating systems, client/server, and network technologies
- Proficiency in video and audio editing software such as Adobe Premiere, Photoshop, and Encore
- Knowledge of digital media, such as EDID, HDCP; technology used in system integration; visual and audio communication and its use in education; understanding of classroom technology and troubleshooting problems in the classroom; equipment used in video technology and audio as it relates to HD video
- Critical thinking; time management and prioritization; customer service skills to support and train a diverse population of varying levels of technical understanding (students, faculty, staff, visitors)
- Current, valid driver's license and insurable under Denison's liability insurance policy
- Preferred Bachelor's degree
- Two or more years of experience in supporting media technology in an educational setting
- Instruction and/or extensive client training experience
- AVIXA CTS and Extron Certifications are a plus
Moves equipment up to 50 pounds
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