Service Operations Manager
6 days ago
We focus on delivering exceptional solutions that support the lives of human beings, cultivating life and serving others through our products and services.
Job RoleThe Service Operations Manager will oversee the entire repair process of customer and dealer-owned agricultural and turf equipment, ensuring seamless communication with customers and prioritizing excellent customer experiences.
Key Responsibilities:- Lead the Service Yard team to achieve efficient workflow and customer satisfaction
- Develop and implement strategies to promote excellent customer experiences and service department success
- Maintain strong relationships with the service manager and other service writers
- Schedule work assignments for technicians based on priority
- Monitor parts orders and address any issues promptly
- Stay updated on Kubota Equipment and allied products knowledge
- Track technician billable time accurately
- Assign work orders to technicians based on priority
- Communicate with customers about their equipment's repair status
- Excellent verbal and written communication skills
- Exceptional interpersonal and customer service skills
- Strong organizational abilities and attention to detail
- Ability to prioritize tasks and delegate effectively
- Proficiency in Microsoft Office Suite or related software
- Participation in Service EDUCATE Training programs
- Forklift certification preferred but not required
- High school diploma or equivalent
- At least 3 years of relevant service experience
- Valid driver's license
This role involves prolonged periods of sitting at a desk and working on a computer. The ability to lift 75 pounds is necessary, and passing a pre-employment drug test is mandatory.
Estimated Salary: $62,000 - $72,000 per year-
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