Fraud Prevention Analyst

2 weeks ago

Tampa Florida, United States Suncoast Credit Union Full time

Overview:

Compensation:
$32.00 hourly based on experience and credentials

Location Type:
Hybrid, a flexible work model blending in-office and remote working

Position Type:
Full Time

Schedule:
Monday through Friday 8:30 AM – 5:30 PM with rotating Friday 9:00 AM - 6:00 PM


The Fraud Prevention Analyst is responsible for a variety of administrative tasks that support the Risk Management Department, members, and frontline staff. The ideal candidate will consistently meet performance standards for quality, communication, production, and the identification of fraudulent activities.

Key Responsibilities:
• Engage with internal departments and members to offer support and guidance on fraud-related claims.

• Execute operational tasks including processing returned deposit items.

• Analyze and assess items to detect fraud patterns.

• Implement holds or other restrictions on accounts as necessary.

• Provide internal support through chat communications.

• Conduct research and analysis of accounts on behalf of members and internal staff.

• Process error corrections and requests for the removal of restrictions.

• Draft routine correspondence related to Risk Management Accounts.

• Assist in fraud investigations by resolving straightforward cases of fraud, including check fraud, new account fraud, debit and credit card fraud, teller transactions, check kiting, identity theft, and other suspicious activities.

• Distribute incoming daily mail and fax documents to the appropriate risk management personnel.

• Manage the department's certified and return mail, forwarding incoming documents to the correct department.

• Provide independent responses to incoming emails and direct them to the appropriate personnel.

• Record and post received payments to members' accounts or the general ledger.

• Document all activities in the case management platform for assigned accounts.

• Prepare and submit insurance claims.

• Assist Risk Analytics with daily reporting.

• Uphold the culture, vision, and core values of Suncoast Credit Union.

Qualifications:
• High school diploma or equivalent.

• Minimum of 2 years of experience in fraud investigations or risk management within a financial institution.

• At least 4 years of call center experience, preferably in a financial institution.

• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Ability to prioritize tasks effectively while managing competing and changing priorities to meet deadlines.

• Detail-oriented and organized with strong task management skills.

• Capable of analyzing and resolving routine problems or situations.

• Excellent written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators.

• Ability to convey information that requires explanation or interpretation.

• Ability to work independently as well as collaboratively in a team-oriented environment.

Skills:
• Analytics

• Customer Service

• Data Science

Benefits:
Financial Well-Being:
Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts.

Wellness:
Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage.

Work-Life Balance:
11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO.

Community Involvement:
Paid Volunteer Hours.

Growth:
Degree Assistance up to $5,000 per year.

Flexibility:
Remote, Hybrid, and Onsite Schedules.

Security:
Pet Insurance, Free Identity Theft Protection, Legal Assistance.

For more information, including additional benefits, please visit our benefits website.

Company Overview:

Suncoast Credit Union is recognized as a Top Workplace, where employees thrive in an inclusive culture that celebrates growth and prioritizes community engagement. Established in 1934, Suncoast has a strong commitment to its employees.



For more information, please visit our careers site.

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