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Restaurant Operations Manager
2 months ago
We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Chick-fil-A. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.
Key Responsibilities- Leadership
- Develop and implement strategies to promote a safe and healthy work environment, drive employee morale, and increase productivity.
- Conduct post-shift walkthroughs to identify areas for improvement and communicate results to the team.
- Hold team members accountable for training new hires and ensuring they are properly equipped to perform their duties.
- Talent Development
- Hold daily huddles with team members to discuss goals, challenges, and opportunities for growth.
- Assist with the development of team members, providing coaching and feedback to help them reach their full potential.
- Customer Experience
- Place team members and new hires in positions that align with the needs of the business, adjusting during peak and slow periods.
- Call team members in to cover shifts and mitigate the impact of callouts on customer service.
- Mitigate and de-escalate customer or employee disputes in a professional and respectful manner.
- Sales and Brand Growth
- Support the opposite house during breaks or when relieving pressure from callouts that impact sales and operations.
- Hold and maintain high standards for safety, quality, and accuracy in the restaurant.
- Oversee the completion of daily checklists, including Jolt.
- Financial Stewardship
- Run breaks in accordance with labor laws and regulations.
- Execute food cost and food safety initiatives to minimize waste and ensure compliance.
- Call area stores to transfer product and maintain inventory levels.
- Conduct end-of-month counts to ensure accuracy and compliance.
- ServSafe Manager-level certification.
- Reliable transportation.
- Prior experience as a shift lead, crew lead, supervisor, team lead, or restaurant manager is preferred.
- Cash management experience.
- Fluent in English required; fluent in Spanish preferred.
- Non-disclosure agreement required.
- Work a minimum of thirty hours per week.
- Be available to open or close the restaurant daily.
- Have open availability five days per week, with Friday and Saturday as two of those days.
