Customer Support Specialist

2 weeks ago


Denver, Colorado, United States HealthEdge Full time
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at HealthEdge. As a key member of our Customer Operations team, you will be responsible for providing exceptional service to our end-users, resolving issues, and troubleshooting problems with our products and services.

Key Responsibilities
  • Provide timely and professional support to users via multiple channels, including email, phone, and chat.
  • Listen to users, identify their needs, and resolve issues in a courteous and efficient manner.
  • Assist users with onboarding onto our mobile app and ensure a seamless user experience.
  • Escalate user issues when necessary and work with internal teams to resolve complex problems.
  • Stay up-to-date with product knowledge and provide expert support to users.
  • Collaborate with internal teams to improve service delivery, internal processes, and product improvements.
Requirements
  • Bachelor's degree or equivalent experience in a professional setting.
  • Exceptional interpersonal communication skills, including verbal and written communication.
  • Strong problem-solving skills and ability to think critically in a fast-paced environment.
  • High degree of technical proficiency with online tools and systems, including Google Suite, Microsoft O365, and CRM systems.
  • Strong time management skills, decision-making skills, and organizational skills with excellent attention-to-detail.
About HealthEdge

HealthEdge is a company that values diversity, equity, and inclusion. We are committed to creating a workplace culture that supports the diverse representation of our teams. We aspire to be a place where all employees have the opportunity to belong, make an impact, and deliver excellent software and services to our customers.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us.



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