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Retail Customer Service Representative

1 month ago

WilkesBarre, Pennsylvania, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team at Sam's Club. As a key member of our front-end team, you will play a vital role in providing exceptional service to our members, ensuring a positive shopping experience, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service to members, responding to their needs and resolving issues in a timely and professional manner.
  • Operate a cash register, process transactions, and maintain a clean and organized sales floor.
  • Assist members with purchasing decisions, locate merchandise, and promote company products and services.
  • Work collaboratively with colleagues to achieve sales goals and maintain a positive store environment.
  • Maintain safety and security standards, adhering to company policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 25 pounds and stand for long periods.
What We Offer
  • Competitive hourly wage and performance-based bonus awards.
  • Health benefits, including medical, vision, and dental coverage.
  • 401(k) and stock purchase plans.
  • Paid time off, including PTO and parental leave.
  • Short-term and long-term disability insurance.

At Sam's Club, we are committed to providing a positive and inclusive work environment that supports the growth and development of our associates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.