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Operations Manager

2 months ago

Fresno, California, United States PDS Health Full time
Operations Manager Trainee

Are you a motivated and organized individual looking to take your career to the next level? Do you have a passion for leadership and a desire to learn and grow with a dynamic team? We are seeking an Operations Manager Trainee to join our team at PDS Health

About the Role

The Operations Manager Trainee is a key position within our organization, responsible for learning and developing the skills necessary to independently manage a financially viable dental office. As an Operations Manager Trainee, you will have the opportunity to work closely with our experienced professionals, learn new skills, and gain valuable experience in a fast-paced and dynamic environment.

Responsibilities
  • Modeling Company Culture: You will be responsible for modeling our company culture, values, and standards, and for creating an environment that promotes a positive and productive work culture.
  • Team Management: You will be responsible for assessing, hiring, and retaining the right team members, and for providing comprehensive training, supervision, counseling, and coaching to ensure the success of our team.
  • Issue Resolution: You will be responsible for assessing, investigating, and resolving staff and patient issues in a timely and effective manner.
  • Operational Execution: You will be responsible for executing our operational model with consistency, and for meeting identified office imperatives in partnership with our Owner Dentist.
  • Financial Management: You will be responsible for managing expenses to achieve monthly goals and budget, and for driving year-over-year revenue and profit growth.
  • Cash Management and Accounting: You will be responsible for maintaining proficiency and adherence to cash management and accounting protocols.
  • Leadership and Coaching: You will be responsible for delivering effective leadership, coaching, and mentoring to our team members, and for identifying and implementing opportunities for improvement.
  • Communication and Trust: You will be responsible for maintaining open and transparent communication with our direct supervisors, and for building trust-based relationships.
  • Professional Development: You will be responsible for maintaining an appropriate professional appearance and demeanor, and for addressing others professionally and respectfully.
  • Compliance: You will be responsible for ensuring compliance with company policies, as well as state, federal, and other regulatory bodies.
  • Reporting and Accountability: You will be responsible for reporting weekly to our Regional Manager, detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
Qualifications
  • Education: High school diploma or equivalent required.
  • Experience: Five or more years of related work experience in operational management required.
  • Driver's License: Valid driver's license and automobile insurance required.
  • Travel: Reliable means of transportation required for timely travel to multiple offices per day.
Preferred Qualifications
  • Education: Associate degree or Bachelor's degree preferred.
  • Experience: Five or more years of experience leading a team, mentoring, and coaching subordinates preferred.
Knowledge, Skills, and Abilities
  • Results-Oriented: You will be responsible for setting realistic goals, meeting commitments, and prioritizing daily tasks to achieve results.
  • Effective Team Builder: You will be responsible for creating an environment that promotes a positive and productive work culture, and for building trust-based relationships with our team members.
  • Patient Advocate: You will be responsible for being flexible and adaptive, empathetic, and passionate about delivering excellent patient care.
  • Process Focused Operator: You will be responsible for being data-driven, detailed, organized, and structured in your approach to operational management.
  • Financial Acumen: You will be responsible for understanding profit drivers, utilizing metrics to manage, and building the financial understanding of our staff and clinicians.
  • Influencer: You will be responsible for being an active listener, observer of behavior, and for building trust with those requiring coaching.
Work Environment

The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job. This is primarily a sedentary office classification, but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances.

Benefits
  • Medical, Dental, and Vision Insurance: We offer comprehensive medical, dental, and vision insurance to our team members.
  • Paid Time Off: We offer paid time off to our team members, including vacation, sick leave, and holidays.
  • Tuition Reimbursement: We offer tuition reimbursement to our team members to support their educational and professional development.
  • 401K: We offer a 401K plan to our team members to support their retirement savings.
  • Paid Time to Volunteer: We offer paid time to volunteer in the local community to our team members.