Water Quality Service Technician

2 weeks ago

Memphis, Tennessee, United States Hach Full time

At Hach, we are dedicated to ensuring the safety and quality of water for communities globally. Every team member contributes significantly to this essential mission. Our vision is to enhance water analysis by making it more efficient, straightforward, environmentally friendly, and insightful. We achieve this through collaboration, strong customer relationships, passionate professionals, and dependable, user-friendly solutions.

Joining our team means making a tangible impact on a global scale by addressing everyday water needs. You will be part of a respectful and cooperative environment that encourages career advancement and personal growth. We provide resources that positively influence your life because we value your individuality and want your skills to shine.

Driven by the urgent challenges of climate change and public health, we are innovating within a rapidly evolving industry to develop technologies that ensure the safety of our water and environment.

Why this role is appealing:

  • Comprehensive training program lasting 10 weeks - 8 weeks in the field alongside a dedicated mentor & 2 weeks of classroom training.
  • Post-training, your work schedule will consist of 4 shifts per week, each lasting 10 hours, based on operational needs.
  • Company vehicle (maintenance and fuel covered), mobile phone, and corporate credit card provided.
  • Full benefits commence on your first day, including medical, dental, and vision coverage, a 401(k) plan with company matching, paid time off (up to 17 days annually), and performance-based bonuses up to $3,500 per year.
Role Overview:

The Water Quality Service Technician is tasked with delivering exceptional customer service, conducting preventative maintenance, and performing routine repairs and calibrations of Hach devices at client locations. The clientele for this position will include both municipal entities (such as drinking and wastewater treatment facilities) and industrial sectors (including power generation and food processing plants).

This is a fully remote position that allows you to work from your home office.

Key Responsibilities:
  • Execute preventative maintenance, routine repairs, and calibration/verification of instruments following established company protocols.
  • Enhance customer satisfaction and act as the primary on-site contact for technical and service-related inquiries.
  • Provide timely and accurate service reports that impact billing, inventory management, instrument history, and failure documentation.
  • Adhere to safe work practices in accordance with company policies.
  • Manage administrative tasks related to service visits.
  • 60-75% travel within a 120+ mile radius. Expect to spend 6-8 nights away each month with company-covered accommodations and meals.
Qualifications:
  • Preferred: Associate or Technical degree, or a combination of education and relevant experience.
  • Basic mechanical skills are essential; experience in preventative maintenance and technical diagnostics/repair is advantageous but not mandatory.
  • A valid Driver's License and a clean driving record are required.
  • 1+ years of experience in field service or customer-facing roles is preferred.
Compensation:
The compensation for this role is competitive and reflects the skills and experience of the candidate.

We offer a comprehensive benefits package, including paid time off, medical/dental/vision insurance, and a 401(k) plan for eligible employees.

Diversity and Inclusion:
Hach and all affiliated companies are committed to equal opportunity employment, valuing diversity in our workforce and workplace. We welcome applicants from all backgrounds and experiences.

We ensure reasonable accommodations for individuals with disabilities to participate in the application or interview process and to perform essential job functions.

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