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Assistant General Manager Operations

2 months ago

Palm Beach Gardens, Florida, United States HBC Company Inc Full time
About the Role

The Assistant General Manager Operations will play a critical role in driving store profitability by ensuring the efficient facilitation of the selling process. This individual will demonstrate fiscal responsibility while ensuring that the selling organization has the resources and materials to support the selling process and maximize the customer shopping experience.

Key Responsibilities
  • Oversee all support functions within the location and provide leadership to Store Management and associates to support the selling organization, ensuring that critical support functions are focused on activities that enable the selling process.
  • Ensure High Performance results around Operations Key Performance Indicators like RTV and Transfer execution, Credit acquisition, Fulfillment results, Operating expense, etc
  • Manage the P&L and ensure Store Controllable Expense is in line with the business trend to maximize profitability
  • Manage accounting functions; bill paying, invoices, Corporate Credit Card Reconciliation etc.
  • Ensure that merchandise is received and processed in accordance with continuous flow principles, that new receipts are merchandised on the floor on the day of receipt prior to store opening, and back of the house areas are organized and maintained to support the selling floor activities.
  • Control Staffing level and payroll expense based on business trend and support workload. Ensure appropriate associate coverage for selling floor and support areas through oversight of the WFM scheduling system; schedule executive coverage to effectively support the selling process.
  • Ensure the environmental aspects of the customer experience are maintained including music, cleanliness, building temperature, etc.
  • With the support of the Facilities Coordinator, the AGMO will ensure that the needs of the physical store are met, specifically maintenance, repairs, construction, renovation and other capital projects.
  • Execute budget and ensure guidelines are being followed to minimize operating expenses and maximize revenue.
  • Act as direct liaison with Corporate I.T. partners, to ensure that all technology and equipment is functioning as designed.
  • Have accountability for store level Human Resources functions that include, but are not limited to, the following:
    • In collaboration with senior leader peers and the Corporate SFA Associate Relations Team, provide guidance to managers toward the effective resolution of day to day associate relations, performance management, and Alert Line investigations
    • Ensure all components of the SFA HR Audit are always at standard
    • Ensure People Data is accurate through Weekly Roster Maintenance reviews
    • Ensure managers execute all staffing, payroll and PTO requests / validations through WFM and in-store tracking systems, accurately and timely
    • Ensure requests for data related to Unemployment Claims is submitted through Case Builder, accurately and timely
    • Liaise with store leaders, the SFA Benefits Team, and Leave of Absence(LOA) Provider to ensure the accurate and timely administration of the LOA process, including personal and protected leaves of absence
    • In partnership with the store Asset Protection Manager, ensure the Workers Compensation Claim and follow up process, including overseeing the Return to Work accommodations or restrictions, is completed accurately and timely
    • Together with senior level peers, if applicable, execute SFA's in-store Brand Ambassador Program
About HBC Company Inc

HBC Company Inc is a leading retail company that values innovation, customer experience, and employee development. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional results.

What We Offer
  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • A comprehensive training program to ensure your success
  • A generous employee discount program