Assistant General Manager
4 weeks ago
About the Role
We are seeking a highly motivated and experienced individual to join our team as an Assistant General Manager at Sky Zone. As a key member of our leadership team, you will be responsible for assisting the General Manager in overseeing the day-to-day operations of our park.
Key Responsibilities
- Assist the General Manager in leading by example, operating with an elevated level of ethics and integrity.
- Oversee Supervisors, Team Leads, and Team Members, providing guidance, direction, and feedback.
- Become an expert in park operations and systems, safety, guest experience, and people management.
- Support the General Manager in selecting talent through interviewing, hiring, and onboarding new Team Members.
- Help to train and develop existing and new Team Members in sales, party, in-park experiences, and safety/compliance.
- Assist in managing Team Member performance through accountability, recognition, and rewards.
- Coordinate with the General Manager to effectively schedule the team according to park needs.
- Create a positive park culture by learning what motivates the team and recognizing them for individual and park successes.
- Provide memorable moments for our customers by taking initiative, being responsive, and engaging in their experience.
Requirements
- 18 years of age or older and completed high school diploma or equivalent education.
- A minimum of 1 year of supervisory or management experience.
- A minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.
- Demonstrated success in the execution of Sky Zone's Core Competencies.
- Coachable with a drive and eagerness to grow in, and successfully execute, Sky Zone's Leadership Competencies.
- Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
- Available to work nights, weekends, and holidays as needed.
- Reliable, coachable, self-motivated, and organized.
Physical Requirements
- Must be able to move consistently for long periods of time while in parks.
- Ability to lift a minimum of 20 pounds.
- Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.
Compensation
$24-26/hr. based on qualifications and experience.
Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
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