Assistant General Manager

4 weeks ago


West Palm Beach, Florida, United States Sky Zone Full time

About the Role

We are seeking a highly motivated and experienced individual to join our team as an Assistant General Manager at Sky Zone. As a key member of our leadership team, you will be responsible for assisting the General Manager in overseeing the day-to-day operations of our park.

Key Responsibilities

  • Assist the General Manager in leading by example, operating with an elevated level of ethics and integrity.
  • Oversee Supervisors, Team Leads, and Team Members, providing guidance, direction, and feedback.
  • Become an expert in park operations and systems, safety, guest experience, and people management.
  • Support the General Manager in selecting talent through interviewing, hiring, and onboarding new Team Members.
  • Help to train and develop existing and new Team Members in sales, party, in-park experiences, and safety/compliance.
  • Assist in managing Team Member performance through accountability, recognition, and rewards.
  • Coordinate with the General Manager to effectively schedule the team according to park needs.
  • Create a positive park culture by learning what motivates the team and recognizing them for individual and park successes.
  • Provide memorable moments for our customers by taking initiative, being responsive, and engaging in their experience.

Requirements

  • 18 years of age or older and completed high school diploma or equivalent education.
  • A minimum of 1 year of supervisory or management experience.
  • A minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.
  • Demonstrated success in the execution of Sky Zone's Core Competencies.
  • Coachable with a drive and eagerness to grow in, and successfully execute, Sky Zone's Leadership Competencies.
  • Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
  • Available to work nights, weekends, and holidays as needed.
  • Reliable, coachable, self-motivated, and organized.

Physical Requirements

  • Must be able to move consistently for long periods of time while in parks.
  • Ability to lift a minimum of 20 pounds.
  • Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.

Compensation

$24-26/hr. based on qualifications and experience.

Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.



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