Director of Service Center Management

6 days ago

Lima, Ohio, United States Waterco Full time
Job Description

**Job Summary:**

We are seeking an experienced Executive Director of Service Operations to lead our service center operations in Lima, OH. The successful candidate will be responsible for overseeing production and operations, driving business growth, and ensuring exceptional customer service.

Key Responsibilities:

  • Service Operations Management: Oversee production and operations with specific attention to service-related activities such as HVAC, Plumbing, and maintenance.
  • Business Growth and Profitability: Drive business growth and profitability through efficient management of service operations.
  • Asset Management: Safeguard branch assets and manage profit and loss activities, with a focus on service-related revenue streams.
  • Staff Management: Ensure staff delivers exceptional customer service in service-related interactions and evaluate staff performance in this area.
  • Financial Analysis: Conduct financial analysis and implement corrective actions as needed, with particular attention to service-related revenue and expenses.
  • Delivery and Service Call Routing: Manage delivery and service call routing efficiently, optimizing schedules to maximize productivity and customer satisfaction.
  • Sales and Marketing: Achieve sales targets for service contracts and related offerings, and prepare forecasts and budgets accordingly.
  • Branch Administration: Supervise branch payables, inventory, and receivables, with a focus on service-related materials and supplies.
  • Market Analysis: Stay informed about local market competition, particularly in the service sector, and adjust strategies accordingly.
  • Employee Development: Recruit, select, and develop branch employees, with an emphasis on technical skills and service expertise.
  • Company Policies and Safety: Enforce company policies and safety guidelines, with particular attention to service-related safety protocols.
  • Training and Coaching: Provide training and coaching to employees, with a focus on technical skills and service excellence.
  • Administrative Support: Support production supervisor and assist in administrative tasks, particularly those related to service operations.
  • Insurance Reporting: Handle paperwork related to insurance reporting, with a focus on service-related incidents and claims.
  • Branch Efficiency: Optimize branch efficiency through automation and consolidation of duties, particularly in service-related processes.

Physical Requirements:

  • Equal amounts of time spent walking, standing, and sitting, with occasional lifting of service-related equipment or materials.
  • Hand movements include typing, grasping, and holding, particularly in service-related tasks.
  • Ability to communicate effectively with customers and peers, particularly in service-related interactions.
  • Wear personal protective equipment, when necessary, particularly in service-related activities.

Total Compensation:

  • $65k-$70k/year + bonus potential + company car.

Benefits:

  • Medical, Dental, Vision.
  • 401(K) match.
  • Product Discounts.
  • Paid Time Off.
  • Company car.
  • Annual Bonus.

  • Center Manager in Training

    2 hours ago

    Lima, Ohio, United States Takeda Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Operations Management Trainee to join our team at BioLife Plasma Services. As a Senior Operations Management Trainee, you will participate in an advanced leadership development program that will take you to our plasma centers across the country.Key ResponsibilitiesParticipate in an...

  • Executive Director of Service Operations

    6 days ago

    Lima, Ohio, United States Culligan International Full time

    Job SummaryCulligan International is seeking a highly skilled and experienced Executive Director of Service Operations to oversee the management of our service-related activities. This is a key leadership role that requires a strong background in operations management, technical expertise, and excellent communication skills.Key ResponsibilitiesOversee the...

  • Lead Educator, Early Learning Center

    2 days ago

    Lima, Ohio, United States InsideHigherEd Full time

    Job Summary:The Lead Educator at InsideHigherEd's Early Learning Center is responsible for the day-to-day operations of the designated classroom.Duties and Responsibilities:Develop, implement, and evaluate curriculum for assigned class in accordance with the policies and philosophy of the Early Learning Center.Manage the program to meet the needs of...

  • Early Childhood Education Director

    6 days ago

    Lima, Ohio, United States InsideHigherEd Full time

    Job SummaryThe Lead Teacher at InsideHigherEd's Early Learning Center is responsible for the day-to-day operations of the designated classroom.Key ResponsibilitiesPlan, supervise, and implement the program for the assigned class in accordance with the policies and philosophy of the Early Learning Center.Manage the program to meet the needs of individual...

  • Trainee Manager for Center Operations

    2 weeks ago

    Lima, Ohio, United States Takeda Full time

    Senior Operations Management Trainee (Senior OMT)Are you an experienced leader looking to leverage your skills in a fulfilling role? Do you seek to enhance your capabilities and create pathways for ongoing advancement? As a Senior Operations Management Trainee at Takeda, you will participate in a comprehensive leadership program that includes visits to our...

  • Senior Cost Manager

    1 week ago

    Lima, Ohio, United States AcceleratedPM Full time

    About the RoleWe are seeking a highly skilled Senior Cost Manager to join our team at AcceleratedPM. As a key member of our data center construction team, you will be responsible for overseeing the cost planning, budgeting, and control processes for our upcoming data center projects.Key ResponsibilitiesLead the development of detailed cost plans and...

  • Area Director

    6 days ago

    Lima, Ohio, United States Fellowship of Christian Athletes Full time

    Job SummaryFellowship of Christian Athletes is seeking a highly skilled and dedicated Area Director to lead the growth and development of our ministry in the West Ohio region. As a key member of our team, you will be responsible for overseeing the strategic advancement of our ministry, building strong relationships with coaches, athletes, and volunteers, and...

  • Regional Director, Finance

    4 weeks ago

    Lima, Ohio, United States OPERATION SMILE, Inc. Full time

    Title: Regional Director - Finance (LAC) Latin AmericaLocation: Peru or Bolivia - Remote (no onsite presence needed, but must reside in Peru or Bolivia) The Regional Director, Finance requires an individual with key skillsets and expertise in finance, procurement, compliance, and operations to strategically support several countries within the LAC region to...

  • Lead Dentist

    6 days ago

    Lima, Ohio, United States Aspen Dental Full time

    Job Summary:We are seeking a highly skilled and experienced Lead Dentist to join our team as a Clinical Director. As a key member of our leadership team, you will be responsible for leading a patient-centric team, assuming excellent quality of care for all patients, and maintaining the highest standards of dental practice ethics and professionalism.Key...

  • Retail Management Trainee

    2 weeks ago

    Lima, Ohio, United States Menards Full time

    Retail Management TraineeAre you eager to embark on a fulfilling and dynamic career in Retail Management with a thriving organization? Our Retail Management Trainee program is a compensated, full-time, immersive training initiative aimed at equipping you for a future in Company Leadership.Throughout your journey in the Retail Management Trainee program, you...

  • Licensed Practical Nurse

    2 weeks ago

    Lima, Ohio, United States Family Resource Center of Northwest Ohio, Inc. Full time

    Who are you? You are a compassionate and committed professional holding an Associate's or Bachelor's degree in nursing, licensed as a Licensed Practical Nurse in the State of Ohio. A minimum of one year of relevant experience in psychiatric or community mental health services is preferred but not mandatory. In this position, you will frequently utilize...

  • Crisis Intervention Specialist

    1 week ago

    Lima, Ohio, United States Family Resource Center Full time

    Position Overview: We are seeking a compassionate and committed individual to join our team as a Crisis Intervention Specialist. The ideal candidate will possess a Bachelor's degree in Social Work with an LSW or a Master's degree in Social Work or Clinical Counseling with an LPC/LSW or higher, along with relevant experience in providing crisis support...

  • Restaurant Team Member

    6 days ago

    Lima, Ohio, United States BKK Management Full time

    The Taco Bell Team Member is a vital role in delivering exceptional customer experiences and bringing the great Taco Bell tastes to life. As a friendly and helpful individual, you will set the tone for our customer experience and work in a fast-paced environment with attention to detail.Key Responsibilities:Taking orders or preparing food to meet customer...

  • Medical Director of Physical Medicine and Rehabilitation Opportunity in Ohio

    3 days ago

    Lima, Ohio, United States CHG Healthcare Full time

    Live and Practice in a Family-Oriented CommunityYou will enjoy living and practicing in a community with a low cost of living and reasonable housing prices. The area offers easy access to a full array of water sports and waterfront attractions. It has been recognized for being one of the best places in America to raise families.CompHealth Employment...

  • Crisis Intervention Specialist

    1 week ago

    Lima, Ohio, United States Family Resource Center Full time

    Who are you? You are a compassionate and committed professional with a Bachelor's degree in Social Work and an LSW, or a Master's degree in Social Work or Clinical Counseling with an LPC/LSW or higher, along with prior experience in crisis management. Your role will require travel to various locations to effectively support the communities you serve. In this...

  • Volunteer Program Coordinator

    2 days ago

    Lima, Ohio, United States Bon Secours Mercy Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Volunteer Program Coordinator to join our team at Bon Secours Mercy Health. The successful candidate will be responsible for overseeing the volunteer program, including interviewing, orienting, and scheduling volunteers. This role will also involve working with department directors to address...

  • Automotive Service Technician

    3 days ago

    Lima, Ohio, United States White's Honda Toyota of Lima Full time

    Job SummaryWhite's Honda Toyota of Lima is seeking a highly motivated and detail-oriented Automotive Service Technician to join our team. As an Entry-Level Mechanic, you will be responsible for performing vehicle inspections, identifying and addressing issues, and conducting test drives to confirm successful repairs.Key ResponsibilitiesVehicle Inspections...

  • CDL Front Load Driver

    1 week ago

    Lima, Ohio, United States Rumpke of Ohio Full time

    Job SummaryRumpke of Ohio is seeking a highly skilled CDL Front Load Driver to join our team. As a key member of our waste management team, you will be responsible for collecting and transporting waste and recyclables to designated facilities.Key ResponsibilitiesOperate Commercial Vehicles Safely: Ensure compliance with all regulations and company policies...

  • Hospice Nurse Case Manager

    4 days ago

    Lima, Ohio, United States Interim Healthcare Full time

    Job DescriptionAs a Hospice Nurse Case Manager with Interim HealthCare, you will be part of a team that provides comprehensive care to patients in need. Your role will involve overseeing the implementation and ongoing assessment of patient care plans, ensuring that patients receive the best possible care.Key Responsibilities:Develop and Implement Care Plans:...

  • Residential Security Specialist

    2 weeks ago

    Lima, Ohio, United States Worth Center Full time

    Position OverviewThe W.O.R.T.H. Center, a Community Based Correctional Facility, is currently seeking a Residential Security Specialist to join our Security Department. This is a full-time role that operates on a 2-2-3 schedule, allowing for every other weekend off.Key ResponsibilitiesAs a member of our Security team, you will play a crucial role in ensuring...