Front Desk Support Specialist
1 month ago
New U Therapy Center & Family Services, Inc. is a modern and innovative mental health clinic that offers a comprehensive range of services to support individuals and families in achieving their mental wellness goals. Our team of dedicated professionals is committed to providing high-quality care and support in a friendly and welcoming environment.
Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Admin Assistant to join our team. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and supporting the administrative team in a fast-paced medical office environment.
Key Responsibilities- Verify patient insurance eligibility and benefit coverage
- Review scheduled Intakes and Follow-Up appointments on Clinicians' calendars
- Review completed packets for compliance for scheduled patients
- Answer all inquiries and explain all the services offered
- Manage and update patient general information and medical insurance changes
- Coordinate and enter information for requests for patient records and other document requests
- Manage pharmacy and insurance medication prior authorization and refills
- Manage email and mail traffic, and distribute accordingly
- Upload various documents
- Manage multi-line phone system
- Perform varied administrative and front desk duties for a medical office
- Education: BA/BS in Social Work, or a related field
- Experience: 6 months of related experience in the medical setting is required
- Psychiatric/Mental Health experience is a plus
- Spanish speaking preferred
- Sales experience is required
- Competitive Compensation
- Performance-based Bonuses
- Collaborative and Friendly Work Culture
- 401K up to 3% matching
- 75% Health, Dental, and Vision Insurance Coverage
- 100% Life Insurance Coverage
- Supplemental AFLAC insurance
- Six paid holidays for full-time
- Two weeks of vacation time annually for full-time employees
- 40 hours of Sick Time Off
- Team-building and culture-building activities
- Annual corporate in person events
We are a multidisciplinary, multidisciplinary, and telehealth clinic in the state of California. We are located in the beautiful cities of Valencia, Westlake Village, and Torrance.
How to ApplyIf you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, please submit your application with your resume and a cover letter explaining why you are the ideal candidate for this role.
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