Front Desk Support Specialist

1 month ago


Torrance, California, United States New U Therapy Center & Family Services, Inc. Full time
About New U Therapy Center & Family Services, Inc.

New U Therapy Center & Family Services, Inc. is a modern and innovative mental health clinic that offers a comprehensive range of services to support individuals and families in achieving their mental wellness goals. Our team of dedicated professionals is committed to providing high-quality care and support in a friendly and welcoming environment.

Job Summary

We are seeking a highly organized and detail-oriented Front Desk Admin Assistant to join our team. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and supporting the administrative team in a fast-paced medical office environment.

Key Responsibilities
  • Verify patient insurance eligibility and benefit coverage
  • Review scheduled Intakes and Follow-Up appointments on Clinicians' calendars
  • Review completed packets for compliance for scheduled patients
  • Answer all inquiries and explain all the services offered
  • Manage and update patient general information and medical insurance changes
  • Coordinate and enter information for requests for patient records and other document requests
  • Manage pharmacy and insurance medication prior authorization and refills
  • Manage email and mail traffic, and distribute accordingly
  • Upload various documents
  • Manage multi-line phone system
  • Perform varied administrative and front desk duties for a medical office
Requirements
  • Education: BA/BS in Social Work, or a related field
  • Experience: 6 months of related experience in the medical setting is required
  • Psychiatric/Mental Health experience is a plus
  • Spanish speaking preferred
  • Sales experience is required
What We Offer
  • Competitive Compensation
  • Performance-based Bonuses
  • Collaborative and Friendly Work Culture
  • 401K up to 3% matching
  • 75% Health, Dental, and Vision Insurance Coverage
  • 100% Life Insurance Coverage
  • Supplemental AFLAC insurance
  • Six paid holidays for full-time
  • Two weeks of vacation time annually for full-time employees
  • 40 hours of Sick Time Off
  • Team-building and culture-building activities
  • Annual corporate in person events
Work Environment

We are a multidisciplinary, multidisciplinary, and telehealth clinic in the state of California. We are located in the beautiful cities of Valencia, Westlake Village, and Torrance.

How to Apply

If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, please submit your application with your resume and a cover letter explaining why you are the ideal candidate for this role.


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