Customer Experience Ambassador

3 weeks ago

Towson, United States British Swim School Full time
About Us

British Swim School is a leading swim school with a mission to promote water safety and a lifelong love of the water. We're a fun-loving team of dedicated individuals who are passionate about empowering others and making a lasting impact in our local communities.

The Position

We're seeking a Customer Experience Specialist to join our team as a Deck Ambassador. This crucial poolside role is responsible for managing the first impression and maintaining warm relationships with families and students throughout their time with us.

Your Typical Responsibilities
  • Welcome new families and get them off to a good start by getting to know the students and their parents.
  • Set up the pool deck area before each shift.
  • Register students for class and manage them in and out of the water between classes.
  • Manage and celebrate the move-up/graduation process, birthdays, and other milestones at the pool.
  • Post photos and videos to social media in a fun and personal way.
  • Assist parents with questions about their schedule and the progress of their children.
  • Promote referrals for new enrollments.
  • Support the aquatics team by being an active participant in the safety of our swimmers and assisting when needed with swimmers who need help during lessons.
  • Test the water to ensure quality and temperature.
What We Need From You
  • An enthusiastic, warm, but assertive personality who loves talking to people and developing positive, friendly relationships.
  • An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner.
  • The ability to multi-task and not lose your sense of fun.
  • A genuine desire to help us decrease drowning for both children and adults.
What You Can Expect From Us
  • Flexible schedules with shifts between 4 to 5 hours, easy to schedule around other jobs or studies with highly competitive pay.
  • A warm, fun culture with mission-driven managers who give back to the community and their staff.
  • The opportunity for growth in a business with massive expansion opportunities.
  • Structured, paid training (including first aid certification as needed).
  • PTO for part-time and full-time employees.
  • Extra paid birthday time off.
  • Free parking onsite.
  • Happy, laughing, singing KIDS.

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