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Customer Experience Specialist

2 months ago

Towson, United States British Swim School Full time

Customer Experience Specialist Part Time • British Swim School- Northern Baltimore About Us: Parents sayBritish Swim Schoolis quite simply the nation’s leading swim school, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team The Position: At British Swim School, our Customer Experienceteam are known asDeck Ambassadors. This is a crucial poolside role – it’s the role that manages the all-important first impression and then keeps it going by maintaining warm relationships with families and students throughout their time as a part of our extended “swim family.” Your Typical Responsibilities: Warmly welcoming new families and getting them off to a good start - getting to know the students and their parents. Setting up the pool deck area before each shift. Registering students for class and managing them in and out of the water between classes. Managing and celebrating the move-up/graduation process, our birthdays, and other milestones both at the pool. Posting photos and videos to social media in a fun and personal way. Assisting our parents with questions they have about their schedule and the progress of their children. Promoting referrals for new enrollments. Supporting the aquatics team by being an active participant in the safety of our swimmers and assisting when needed with swimmers who need help during the lessons. Testing the water to ensure water quality and temperature. What do we need from you? An enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships. An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner The ability to multi-task and not lose your sense of fun. A genuine desire to help us decrease drowning for both children and adults. What can you expect from us? Flexible schedules - shifts between 4 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay. Being welcomed into a warm, fun culture with mission-driven managers who give back to the community and their staff. The opportunity for growth in a business with massive expansion opportunities. Structured, paid training (including first aid certification as needed). PTO for part-time and full-time employees. Extra paid birthday time off. Free parking onsite. Happy, laughing, singing KIDS. Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.” Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.