Business Operations Analyst
4 hours ago
We are seeking a highly skilled Business Operations Analyst to join our team at Sentara Healthcare. As a key member of our operations team, you will be responsible for designing, producing, and analyzing customer operations data to support business operations and special projects.
Key Responsibilities- Design and maintain reports for business operations and special projects
- Utilize knowledge of numerous applications, databases, information systems, statistical tools, and analytical principles to monitor and analyze information in support of the business
- Assist in the implementation, maintenance, and improvement of information systems
- Perform real-time analysis duties to ensure service levels are met
- Monitor call volume demand in real-time and flex workforce accordingly
- Ensure that the best possible call center service levels are achieved to maximize utilization
- Minimum of three years related experience in Operations, IT, or reporting required
- 2 years' experience in a centralized call center environment preferred
- WFM and/or scheduling experience preferred
- NICE/IEX experience preferred
- Bachelor's Degree preferred
As a Business Operations Analyst at Sentara Healthcare, you will have the opportunity to make a significant impact on our operations and contribute to the success of our organization. You will be responsible for performing both real-time analysis and scheduling functions as determined by current business needs.
Our team is dedicated to improving health every day, and we are committed to providing our employees with the resources and support they need to succeed. If you are a motivated and detail-oriented individual with a passion for business operations, we encourage you to apply for this exciting opportunity.
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Business Operations Analyst
7 hours ago
Virginia Beach, Virginia, United States Sentara Healthcare Full timeJob SummaryAs a Business Operations Analyst at Sentara Healthcare, you will play a critical role in designing, producing, and analyzing customer operations data to drive business decisions. Your expertise in numerous applications, databases, information systems, and statistical tools will enable you to monitor and analyze information to support business...
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Business Operations Analyst
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Business Operations Analyst
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Lead Business Operations Analyst
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Senior Business Analyst
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Business Systems Analyst
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Business Operations Analyst
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Business Systems Analyst
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