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Lead Business Operations Analyst

2 months ago

Virginia Beach, Virginia, United States Sentara Full time

City/State

Richmond, VA

Overview

Work Shift

First (Days) (United States of America)

Join a distinguished healthcare organization dedicated to our People, Quality, Patient Safety, Service, and Integrity. Become part of a team committed to enhancing health every day and striving to be the preferred healthcare provider for the communities we serve.

Sentara Health Plan is seeking a Lead Business Operations Analyst.

This is a Full-Time position, fully remote, with day shift hours and comprehensive benefits.

Work Location:

Remote opportunities available in various states.

Key Responsibilities

This role is accountable for the execution and support of quality initiatives within designated areas. It offers subject matter expertise related to the implementation of quality initiatives, reporting, and analysis. Acts as a liaison between internal and external stakeholders and Information Technology for business definition, scope, testing, and implementation to ensure quality, efficiency, effectiveness, and customer knowledge to enhance business practices. Holds extensive operational knowledge pertinent to customer operations in claims, system administration, expansion business, and member enrollment.

Qualifications:

  • Required to possess a Bachelor's Level Degree
  • Minimum of 3 years of relevant experience
  • Experience in operations, IT, or reporting is preferred
  • Proficiency in MS Excel is required

Preferred Qualifications

  • Experience with SQL is preferred
  • Familiarity with Tableau is preferred

Benefits: Sentara offers an attractive array of full-time benefits including Medical, Dental, Vision, Paid Time Off, Sick Leave, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Sentara Healthcare provides employees with comprehensive health care and retirement benefits designed with your and your family's well-being in mind. Our benefits packages are tailored to adapt to your needs now and in the future, offering a variety of options for medical, dental, and vision insurance, life insurance, disability, and voluntary benefits, as well as Paid Time Off in the form of sick time, vacation time, and paid parental leave. Team Members have the opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria are met.

About Sentara Health Plans

Sentara Health Plans is the health insurance division of Sentara Healthcare, providing health insurance coverage through a comprehensive suite of commercial products including consumer-driven, employee-owned, and employer-sponsored plans, individual and family health plans, employee assistance plans, and plans serving Medicare and Medicaid enrollees.

With over 30 years of experience in the insurance sector and 20 years serving Medicaid populations, we offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services—all aimed at helping our members improve their health.

Job Summary

This position is responsible for the execution and support of quality initiatives within designated areas. It provides subject matter expertise related to quality initiative implementation, reporting, and analysis. Acts as a liaison between internal and external stakeholders and Information Technology for business definition, scope, testing, and implementation to ensure quality, efficiency, effectiveness, and customer knowledge to enhance business practices. Holds extensive operational knowledge pertinent to customer operations in claims, system administration, expansion business, and member enrollment.

Qualifications:

Bachelor's Level Degree (Required)

Skills

Communication, Complex Problem Solving, Critical Thinking, Judgment and Decision Making, Microsoft Excel, Operations Analysis, Systems Analysis.

Sentara Healthcare values diversity and inclusiveness within its workforce, which is nearly 30,000 strong. Diversity, inclusion, and belonging are guiding principles of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day, this is a tobacco-free environment.