Customer Service Representative

7 days ago


Fishers, Indiana, United States FYZICAL Therapy and Balance Centers Full time
Customer Service Representative Job Description

FYZICAL Therapy and Balance Centers is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our clients.

Responsibilities:
  • Manage patient scheduling and appointments, ensuring timely and efficient communication with patients and physicians.
  • Collect and maintain accurate patient data, including referrals and insurance information.
  • Act as a liaison between patients and physicians, providing clear and concise information and resolving any issues that may arise.
  • Process and track reports, including sending and receiving faxes and maintaining a log of incoming reports.
  • Handle all scheduling and communication, including coordinating evaluations, re-evaluations, and appointment reminders.
  • Collect new patient intake information and track clinic referrals.
  • Verify insurance coverage and track insurance-covered visits, collecting copayments as necessary.
  • Communicate with the office manager and clinicians regarding scheduling and patient arrival.
Requirements:
  • High school diploma or equivalent.
  • Valid driver's license and reliable transportation.
  • Excellent communication and multitasking skills, with a strong attention to detail.
  • Positive attitude, good work ethic, and empathy towards patients in pain.

We offer a dynamic and supportive work environment, with opportunities for advancement and professional growth. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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