Customer Service Representative
3 weeks ago
FYZICAL Therapy and Balance Centers is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our clients.
Responsibilities:- Manage patient scheduling and appointments, including multi-phone line handling
- Collect and maintain patient data, including referrals and new patient information
- Communicate with patients and physicians, acting as a liaison between the two
- Process and track reports, including sending and logging reports to doctors
- Handle patient payments and insurance verification
- Manage mail and distribute it to the appropriate areas or personnel
- Coordinate scheduling and communication with patients and clinicians
- Answer phones and respond to patient inquiries
- Schedule patients and coordinate evaluations, re-evaluations, and appointment reminders
- Collect new patient intake information and track clinic referrals
- Fax reports to physicians and maintain a log of incoming reports
- Verify insurance coverage and track visits, collecting copayments as needed
- Monitor mail and track Explanation of Benefits sent from mail and fax to the billing company
- Communicate with the office manager and clinicians regarding scheduling and patient arrival
- High school diploma or equivalent
- Valid driver's license and reliable transportation
- Excellent communication and multitasking skills, with attention to detail
- Positive attitude, strong work ethic, and empathy for patients in pain
FYZICAL Therapy and Balance Centers is a dynamic and innovative physical therapy facility that prioritizes patient-centered care. As a Customer Service Representative, you will be part of a supportive team that values collaboration and continuous learning. If you are a motivated and compassionate individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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