Reliability Program Manager

4 weeks ago

Jefferson City, Missouri, United States C&W Services Full time
Job Title

Reliability Program Manager

Job Description Summary

The Reliability and Maintenance Engineering team plays a vital role in our operational success in the distribution aspect of the business. We are seeking a proactive reliability program management and leadership role for fulfillment center operations, focusing on maximizing life, reliability, and operational performance of equipment such as conveyors, sortation systems, scanners, cameras, robotics, print and apply systems, and SCADA devices and programs.

Key Responsibilities

Coordinate and plan work activities for the inventory control and maintenance planning technicians to accomplish goals and objectives of North America Customer Fulfillment teams

Act as first-level escalation support for the inventory control and maintenance planning technicians during and after business hours, ensuring spares and computerized maintenance system support is available

Work closely with FC Operations, Operations Engineering, FC Start-up Team, RME Reliability Team, Central Planning, ACES team, and Safety in supporting building systems optimization, maintenance, and project implementation

Monitor equipment reliability metrics and partner with the operations team to prioritize work and improvements

Lead the Root Cause Analysis and Permanent Corrective Action activities at the site

Identify opportunities to increase equipment reliability and uptime, reduce costs, and associated work

Make full use of condition-based and predictive maintenance tools to avoid unplanned repair work

Assist with skill assessments for the Technical positions within NACF Maintenance teams

Handle flexible workloads that may come from management or FC operations

Participate in reliability conference calls and coordinate with the reliability central team to complete all tasks required

Serve as the primary conduit for both upward and downward communication with the Central Reliability Team to both feed up information and data to help drive local and network change while also disseminating and driving reliability efforts and programs downward to local teams

Drive and promote a safety culture within the site, including subcontractors, suppliers, and visitors

Provide engineering guidance to technicians as needed to ensure maintenance goals are aligned with site operations' needs

Manage subcontractors and suppliers to deliver goods and services against contracts and expectations

Support the Maintenance Manager in the implementation of short- and long-term projects for the site as requested

Develop a strong collaborative team-based environment

Perform regular deep dives/data analysis to understand key focus areas for improvement across the facility

Deploy, manage, and improve predictive maintenance programs, including thermography, vibration, and ultrasound technologies

Create, deploy, and share best practices at the facility and share with other sites

Lead continuous improvement events and generate cost savings that exceed site performance goals

Requirements

Bachelor's degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering, or other related engineering

5+ years of experience as a Reliability Program Manager or equivalent

5+ years of experience with team management, budget responsibilities, supplier management, problem-solving, and client/customer relations

Experience required using CMMS systems and reporting

Experience with computers, including MS Excel, Word, and Office

Relevant training in MHE, Controls Systems, PIT, as well as general building operations

Experience in project management

Experience with leading and delivering technical training

Strong communication and presentation/facilitation skills

Strong analytical skills to deep dive into data

Ability to turn complex compliance requirements into scalable processes

Strong organizational skills

Ability to align, motivate, and lead a team, including creating accountability

Prefer experience managing teams in an industrial environment containing conveyance, process control, and powered trucks

Demonstrated communication skills, written and verbal, including negotiation and conflict resolution

Ability to lead others in a technical role and interact with all levels of management

Reasoning, analytical, and problem-solving skills

Ability to train others with lesser skills

Ability to interpret and understand policies and procedures and relate them to others

Field service engineering experience

Experience supporting a wide range of different conveyors and sortation systems

Ability to develop and maintain a partnership and communicate effectively, both in writing and verbally, with Safety, Operations, Engineering, Sr. Management, peers, contractors, and vendors

Ability to multitask and prioritize many different projects

Six Sigma certification from an accredited program

Root Cause Analysis formal training and facilitation experience

PMP certification

Electrical and electronic principles

Blueprint and electrical schematic reading

Experience in usage of CMMS programs in support of RCA projects

Preventive maintenance procedures

Industrial electrical

Industrial controls

Industrial electronics and robotics

C&W Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by law.

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