Branch Manager

2 days ago


Miami, United States Citigroup Inc Full time
Job Summary

The Branch Manager SAFE Act is a critical leadership role responsible for driving sales growth, customer loyalty, and business strategy development in a dynamic and fast-paced environment. As a key member of the consumer sales team, this individual will oversee a team of employees, providing guidance, direction, and support to ensure the achievement of branch annual goals.

Key Responsibilities
  • Administer branch sales, service, control, and management of human resources to ensure optimal performance and customer satisfaction.
  • Manage staff to maintain high levels of customer service, execute planning and budgeting activities, and conduct daily huddles to communicate company goals and expectations.
  • Monitor performance to ensure branch metrics are met, identify training needs, and partner with staff to create professional development plans.
  • Lead the recruitment/selection of staff across sales and operations roles within the branch and onboarding, ensuring a seamless transition for new hires.
  • Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
Qualifications
  • 5-8 years of relevant experience required, with a proven track record of managing teams and driving sales growth.
  • Previous experience in banking or financial industry preferred, with a strong understanding of business strategy and customer loyalty.
  • Consistently demonstrates clear and concise written and verbal communication skills, as well as analytic skills.
  • Bachelor's Degree/University degree or equivalent experience.
About Citigroup Inc.

Citigroup Inc. is an equal opportunity and affirmative action employer, committed to diversity and inclusion. We offer a competitive employee benefits package, including medical, dental, and vision coverage, 401(k), life, accident, and disability insurance, and wellness programs.


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