Customer Service Team Lead

2 weeks ago


Milwaukee, Wisconsin, United States Allstate Full time
Job Description

At Allstate, we're committed to protecting families and their belongings from life's uncertainties. As a key member of our team, you'll play a vital role in managing our operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction.

Key Responsibilities
  • Manage front-line employees by providing direction, coordinating unit activities, and monitoring performance.
  • Conduct performance reviews, evaluate employee potential, and recommend promotions, merit increases, or terminations.
  • Anticipate workflow levels through effective planning and adjust resources to ensure work is completed and unit goals are met.
  • Establish and communicate job performance standards and work procedures.
  • Create a positive and satisfying work environment using recognition, empowerment, and valuing diversity.
  • Serve as a mentor leader to new leaders within the business unit.
  • Identify training needs, coordinate training, and ensure completion of effective training.
  • Interview applicants and recommend hire.
  • Makes recommendations for process improvements and cost-saving opportunities.
Requirements
  • 4-year Bachelor's Degree (Preferred)
  • 3 or more years of experience (Preferred)
Compensation

Compensation offered for this role is $56,962.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.



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