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Front Desk Representative

2 months ago

Woburn Massachusetts, United States Hilton Boston Woburn Full time
Job Summary:

As a Front Desk Agent at Hilton Boston Woburn, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction. This role requires a positive and upbeat personality, with a strong focus on delivering outstanding customer service.

Responsibilities:
  • Guest Service: Greet and welcome guests, respond to inquiries, and provide information about hotel services, facilities, and local attractions.
  • Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and maintain accurate records.
  • Communication: Develop and maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives, and contribute to a positive and productive work environment.
Requirements:
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
  • Personal Qualities: Positive attitude, strong work ethic, and a commitment to delivering exceptional customer service.
Benefits:
  • Medical, Dental, and Vision Coverage: Comprehensive health insurance to ensure your well-being.
  • Short-Term and Long-Term Disability Income: Financial protection in case of illness or injury.
  • Term Life and AD&D Insurance: Peace of mind for you and your loved ones.
  • Paid Time Off: Enjoy time off to relax and recharge.
  • Employee Assistance Program: Support for personal and professional challenges.
  • 401k Retirement Plan: Plan for your future with a competitive retirement plan.