Front Desk Representative
4 days ago
We are seeking a skilled Front Desk Clerk to join our team at the newly opened Homewood Suites/Hampton Inn Boston Woburn. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:
- Assist guests efficiently, courteously, and professionally at all times.
- Maintain a high level of service and hospitality, ensuring our guests feel valued and respected.
- Promptly and effectively deal with guest concerns or issues, resolving them in a timely and satisfactory manner.
- Post guest charges, collect payments, and follow all cash handling procedures as required by Concord Hospitality.
- Handle guest mail and messages with respect to privacy and professionalism.
- Be knowledgeable of the hotel brand and various programs, including travel programs and special offers.
- Communicate effectively with various departments and management on guest comments and concerns.
- Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
- Have full knowledge of hotel safety and emergency procedures.
Why Concord Hospitality?
We offer a comprehensive benefit package, including medical, dental, and vision plans, life insurance, short- and long-term disability options, 401K options, tuition assistance, discounted room rates at Concord-managed hotels, and training and development opportunities.
Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and hire the best in the market.
At Concord Hospitality, you can enjoy a culture where you are valued and our Associate First policy is a way of life. We take pride in our work, the hotel, and our employer to ensure we exceed our guests' expectations.
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