Front Desk Ambassador

1 week ago


Woburn, Massachusetts, United States Atlas Residential LLC Full time
Job Overview

Atlas Residential LLC is seeking a highly skilled Front Desk Concierge to provide exceptional customer service and administrative support in a luxury apartment community.

Key Responsibilities:

  • Deliver warm and welcoming experiences to residents, guests, and prospective residents.
  • Manage guest sign-in and contractor protocols, ensuring seamless interactions.
  • Respond to phone calls and transfer as necessary, maintaining a professional demeanor.
  • Secure and release packages and dry-cleaning services with precision.
  • Monitor building activity through security cameras and patrols, ensuring a safe environment.
  • Collaborate with property management to address resident concerns and needs.
  • Record important notes and activity through shift logs, maintaining accurate records.
  • Enforce property rules, regulations, and policies, promoting a positive community atmosphere.
  • Coordinate elevator service for move-ins and outs, ensuring a smooth transition.
  • Assist in reserving amenities, providing residents with a convenient experience.
  • Refer residents to third-party services, such as pet care, house cleaning, and dry cleaning.
  • Summon emergency services when necessary, prioritizing resident safety.

Requirements:

  • Ability to lift packages weighing up to 40lbs, demonstrating physical stamina.
  • Capacity to stand for extended periods, maintaining a high level of energy.
  • Excellent customer service skills, with a focus on resident satisfaction.
  • Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint.
  • Proficiency in Google products, such as Google Drive and Google Docs.
  • Strong organizational skills, with a focus on effective calendar management.
  • Ability to multitask in a fast-paced environment, prioritizing tasks efficiently.
  • Exceptional communication and interpersonal skills, building strong relationships with residents and colleagues.
  • Nice-to-Have Skills: previous experience in front desk or administrative roles, security services.


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