Front Desk Associate

2 weeks ago


Woburn, Massachusetts, United States Pyramid Global Hospitality Full time
Job Title: Front Desk Agent

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.

Key Responsibilities:

  • Greet and register guests, providing prompt and courteous service
  • Close out guest accounts upon completion of stay
  • Verify and imprint credit cards for authorization
  • Handle cash, make change, and balance an assigned house bank
  • Accept and record vouchers, travelers checks, and other forms of payment
  • Convert foreign currency at current posted rates
  • Perform accurate, moderately complex arithmetic functions using a calculator
  • Post charges to guest rooms and house accounts using the computer
  • Promptly answer the telephone using positive and clear English communication
  • Input messages into the computer
  • Retrieve messages and communicate the content to the guest
  • Retrieve mail, small packages, and facsimiles for customers as requested
  • Close guest accounts at time of check out and ascertain satisfaction
  • Negotiate compromise in the event of dissatisfaction

Requirements:

  • High school diploma or equivalent
  • No prior experience required, prior hospitality experience preferred
  • Ability to stand and move throughout front office and continuously perform essential job functions
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing
  • Ability to access and accurately input information using a moderately complex computer system
  • Hearing and visual ability to observe and detect signs of emergency situations

What We Offer:

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. We also offer unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Why Join Us:

At Pyramid Global Hospitality, we value our employees and are committed to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. We offer ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

How to Apply:

Interested candidates should submit their application, including a resume and cover letter, to [insert contact information].


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