Bank Service Manager

3 days ago


Saratoga Springs, New York, United States Trustco Bank Full time
Job Title: Bank Service Manager

We are seeking an experienced Bank Service Manager to lead our team of customer service representatives. As a Bank Service Manager, you will be responsible for providing exceptional customer service, resolving customer complaints efficiently, and ensuring that all transactions are completed accurately and efficiently.

The ideal candidate will have 1-2 years of customer service experience, preferably in banking, and excellent communication and interpersonal skills. You will also be required to supervise and train new employees, providing guidance on proper procedures and sales techniques.

We estimate the salary for this position to be between $45,000 - $60,000 per year, based on your qualifications and experience.

Responsibilities:
  • Provide exceptional customer service and resolve customer complaints efficiently
  • Accurately and efficiently complete customer transactions, including deposits, withdrawals, and transfers
  • Maintain accurate records and balances, balancing transactions at the end of each day
  • Ensure compliance with all bank operational policies and procedures
  • Supervise and train new employees, providing guidance on proper procedures and sales techniques


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