Night Audit Agent
4 weeks ago
Role Summary
Rancho Valencia Resort is seeking a skilled Night Audit Agent to provide exceptional guest experiences and ensure seamless operations throughout the night. As a key member of our front desk team, you will be responsible for greeting guests, handling inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities
- Guest Service
- Provide warm and welcoming greetings to guests, ensuring a positive first impression.
- Respond to guest inquiries and resolve issues promptly and professionally.
- Anticipate and meet guest needs, exceeding expectations whenever possible.
- Operational Support
- Assist with check-in and check-out procedures, ensuring accuracy and efficiency.
- Process guest requests and resolve issues related to billing, room assignments, and other operational matters.
- Collaborate with other departments to ensure seamless operations and exceptional guest experiences.
- Communication
- Communicate effectively with guests, vendors, and colleagues, using clear and concise language.
- Respond to guest emails and messages in a timely and professional manner.
Requirements
- Education and Experience
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Minimum 1 year of experience in a front desk or customer service role, preferably in an upscale hotel or resort environment.
- Skills and Abilities
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong problem-solving and conflict resolution skills.
- Proficiency in computer systems, including property management software and other relevant tools.
Working Conditions
- Work in a fast-paced, dynamic environment, often under pressure to meet deadlines and resolve guest issues.
- Stand for long periods, move frequently, and lift up to 40 pounds, as needed.
- Work a variety of shifts, including nights, weekends, and holidays, as required.
Salary and Benefits
$23 to $25 per hour, based on experience.
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