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Front Office Assistant Manager

1 month ago

Rancho Santa Fe, California, United States Rancho Valencia Resort & Spa Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Assistant Manager to join our team at Rancho Valencia Resort & Spa. As a key member of our Front Office team, you will be responsible for overseeing the day-to-day operations of the Front Office, including the Front Desk, Concierge, PBX, Gate House, Guest Services, and Night Audit. Your primary goal will be to ensure that the highest standards of service are maintained, and that our guests have an exceptional experience during their stay with us.

Key Responsibilities
  • Leadership and Supervision: You will supervise and manage a team of Front Office staff, providing guidance, training, and coaching to ensure that they are equipped to deliver exceptional service to our guests.
  • Operations Management: You will be responsible for managing the day-to-day operations of the Front Office, including the Front Desk, Concierge, PBX, Gate House, Guest Services, and Night Audit.
  • Guest Service: You will ensure that our guests receive exceptional service, responding to their needs and resolving any issues that may arise during their stay.
  • Financial Management: You will be responsible for managing the Front Office budget, ensuring that expenses are controlled and that revenue is maximized.
  • Training and Development: You will provide training and development opportunities to your team, ensuring that they have the skills and knowledge needed to deliver exceptional service to our guests.
Requirements
  • Education: A minimum of a two-year college degree in Hotel and Restaurant Management, Hospitality, Business, or a related field.
  • Experience: A minimum of two years of experience in a Front Office role, preferably in a luxury resort environment.
  • Skills: Strong leadership and supervisory skills, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.
What We Offer

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a motivated and experienced Front Office professional looking for a new challenge, we encourage you to apply for this exciting opportunity.