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Night Audit Professional

1 month ago

Santa Barbara, California, United States Azul Hospitality Full time
Job Summary

We are seeking a highly skilled and detail-oriented Night Audit and Guest Services Specialist to join our team at Azul Hospitality. As a key member of our front desk team, you will be responsible for ensuring the smooth operation of our hotel's night audit process, providing exceptional guest service, and maintaining the highest standards of professionalism and courtesy.

Key Responsibilities
  • Night Audit: Record, process, and analyze daily closing figures, complete all required reports, and ensure that credit transactions are in balance.
  • Guest Services: Attend to guests' needs, including registration, checkout, cashiering, and making wake-up calls.
  • Front Desk Operations: Perform guest registration and check-out procedures, accept payment for guests' accounts, and maintain a house bank and accurate reports of receipts.
  • Cash Handling: Accurately handle cash transactions, balance a cash drawer, and make deposits.
  • Communication: Provide exceptional customer service, respond to guest inquiries, and resolve conflicts in a professional and courteous manner.
Requirements
  • Education: High school or equivalent education required.
  • Experience: Experience in the hospitality industry, preferably in a front desk or customer service role, is preferred.
  • Skills: Excellent communication and leadership skills, basic computer skills, and knowledge of Windows OS, MS Office, PMS, PBX, Key system, and POS are required.
Working Conditions

This position requires regular attendance, flexibility to work varying schedules, and the ability to work independently with minimal supervision. The individual must be able to stand and exert well-paced mobility for up to four hours in length, lift up to 45 pounds, and push and pull carts and equipment weighing up to 250 pounds.

Azul Hospitality is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.