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Campus Director
2 months ago
GoDog is seeking a dynamic and experienced leader to oversee operations at our pet hospitality campus. As a Campus Director, you will be responsible for ensuring adherence to GoDog brand standards, policies, and procedures, while overseeing pet care, business performance, and a dedicated team of staff members.
Key Responsibilities:- People, Leadership & Culture: Create and foster a positive campus culture aligned with GoDog values, regularly coach and develop team members, and empower management team in key areas of ownership to achieve expected results.
- Business Management: Manage campus budget, expenses, and revenue targets, manage staff schedules, payroll, and overall campus performance, collaborate with HQ to set and achieve monthly and quarterly business goals, evaluate performance and identify opportunities to improve across key areas of the business.
- Operational Management: Oversee daily campus operations alongside the Assistant Campus Director and staff, maintain operational and brand standards and ensure successful site visits from HQ staff, ensure compliance with safety regulations for both dogs and humans, handle inventory, vendor management, and facility maintenance.
- Customer Engagement & Community Relations: Provide excellent customer service every day, educate pet parents on dog behavior and care, and where GoDog can meet their needs, plan, market, and oversee community events and campus activities to drive customer growth, promote GoDog within the community, build relationships and enhance the brand presence, implement and oversee marketing and social media strategies.
- Experience: 5+ years in professional animal care, experience managing a facility with 45+ animals (preferred), 5+ years managing a staff of 10+ people.
- Skills: Strong leadership qualities with kindness, compassion, and humility, exceptional customer service and public relations skills, excellent organizational and time management abilities, proactive problem-solving skills, ability to interact positively with animals and maintain a calm demeanor.
- Certifications: Pet First Aid and CPR Certification, Background check clearance.
GoDog is a premier pet hospitality company founded in 2018 by Jess and Ben Eberdt. Our commitment is to always do what is right by the dog, the parent, and the staff, ensuring quality, cleanliness, and exceptional design. We aim to build a brand and enterprise that leaves a lasting legacy for generations.
