Customer Service Representative
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Establish and maintain strong relationships with customers through prompt, accurate, and friendly service.
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
- Competitive salary plus commission/bonus structure.
- Paid time off (vacation and personal/sick days).
- Opportunities for growth and advancement within our agency.
- Excellent communication skills - written, verbal, and listening.
- People-oriented with a strong focus on customer service.
- Organizational skills with the ability to multitask and prioritize tasks.
- Self-motivated with a proactive approach to problem-solving.
- Detail-oriented with a focus on accuracy and timeliness.
- Ability to work in a team environment and effectively relate to customers.
- Bilingual - Spanish preferred.
- Property and Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).
Our agency, Brandon Redfern - State Farm Agent, is dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in Flagstaff, AZ and serve customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.
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