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Customer Service Representative

2 months ago

Flagstaff, Arizona, United States 247breakdown Full time

**Job Summary:**

We are seeking a highly skilled and customer-focused Service Writer/Advisor to join our team at 247breakdown. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring accurate and timely repair orders, and maintaining a positive image of our company.

**Key Responsibilities:**

  • Answer incoming phone calls and greet walk-in customers in a timely and friendly manner.
  • Schedule service appointments and obtain customer and vehicle data prior to arrival when possible.
  • Prepare, open, maintain, and close repair orders.
  • Write up customers' vehicle problems accurately and clearly on repair orders.
  • Refer to service history, inspect vehicle, and recommend additional services needed.
  • Provide customers with a complete and accurate written quote for repair, including repair timeline.
  • Obtain customer signature on work orders.
  • Update customers on any changes in quote and/or repair timeline, and obtain pre-approval prior to continuing work.
  • Explain work and all charges to customers.
  • Maintain high customer satisfaction standards.
  • Maintain a follow-up program on service repairs done and additional items found in need of repair.
  • Handle customer inquiries in person and on the phone.
  • Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced.

**Requirements:**

  • Heavy Truck, Diesel, or Trailer Service Writing experience.
  • Mitchell Heavy-Duty Shop Management System experience.
  • High school diploma or GED.
  • Proficient computer and Microsoft skills.
  • Ability to multi-task.
  • Effective listening and communication skills.
  • Ability to pass a background check and drug screen.
  • Strong personal organizational skills.

**What We Offer:**

247breakdown is a fast-growing company that offers competitive benefits, healthcare, and paid time off. We are committed to providing our employees with a positive and supportive work environment.