Roadside Assistance Team Leader
5 days ago
AAA Club Alliance Inc. is a leading provider of roadside assistance services, and we are seeking an experienced Fleet Supervisor to join our team in Newington, CT.
SalaryThe estimated annual salary for this position is between $56,697.00 and $72,345.00, based on factors such as experience and location.
Job DescriptionThe primary duties of the Roadside Assistance Team Leader include:
- Assisting with the effective operation of AAA Club Alliance locations, providing leadership to drivers, dispatch, and administrative staff to ensure staffing levels, performance, and sales goals are met or exceeded.
- Achieving and maintaining consistent high-quality performance in investigating and resolving member/customer concerns, meeting/exceeding AAA Quality Standards and AAA Club Alliance standards.
- Delivering exceptional customer service to AAA members, customers, and other stakeholders.
To be successful in this role, you will need:
- An associate degree in business, organizational management, or a related field, or equivalent experience.
- 5+ years' work experience in an automotive or dispatch environment, or 5 years of experience in a fast-paced, high-volume customer service or sales role, or a combination of both.
- 1+ years' leadership or supervisory experience.
- Nationally recognized towing certification, such as IITR, and completion of Battery, Battery Warranty, Battery Sales, and On-the-Go training classes.
- A valid State Driver's License and satisfactory pre-and post-employment screening results.
We offer a comprehensive benefits package, including:
- Monthly bonus potential based on team performance.
- Paid Time Off.
- 8 Paid Holidays.
- 401(k) plan.
- Medical, Dental, and Vision Coverage.
- FREE Life Insurance.
- FREE AAA Membership (choice of Classic, Plus, or Premium).
- Tuition Reimbursement.
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