Customer Service Team Lead

3 weeks ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
Job Summary: The Lead Member Experience Representative is responsible for leading and ensuring that all daily functions of member services are carried out effectively. This includes ensuring quick and proper member communications through various channels, acting as a mentor to team members, providing guidance on policies and procedures, and driving process improvements. The ideal candidate will have a strong background in financial services, excellent leadership skills, and the ability to work collaboratively with a team. Key responsibilities include mentoring and guiding team members, ensuring compliance with policies and procedures, identifying areas for process improvement, and driving change initiatives. In addition, the successful candidate will work closely with senior management to develop reports on department progress and collaborate with vendors to manage tool-related tasks. Strong analytical and problem-solving skills, along with the ability to work in a fast-paced environment, are necessary to excel in this role. Furthermore, the ideal candidate will possess a high level of professionalism, excellent communication skills, and the ability to maintain confidentiality when dealing with sensitive information. With a commitment to employee growth and development, we encourage applications from motivated individuals who are eager to make a positive impact in our organization.
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