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Customer Service Liaison
2 months ago
Serenity Healthcare is a mission-driven company that prioritizes the quality of care for our patients and their families. As a Call Center Representative, you will have the opportunity to make a positive impact and provide hope for communities by connecting them with lifesaving treatments in spa-like clinic settings.
Responsibilities- Engage in delicate conversations through active and reflective listening, empathy, and a positive attitude to connect communities to life-saving treatment options.
- Act as a liaison between established patients and their provider, handling requests related to their care, such as recording information into EMR systems, scheduling appointments, and requesting medication refills.
- High School Diploma/GED
- Proven experience in a high-volume customer service industry
- Excellent verbal and written communication, basic math skills
- Previous experience working with computer-based information systems
We provide competitive benefits, above-market compensation, insurance benefits, advancement opportunities, generous paid time off, and more. Our office is open from 6am-8pm M-F and 7am-7pm on Saturdays, with flexible shift options.