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Customer Service Liaison

2 months ago


Fort Worth, Texas, United States Serenity Healthcare, LLC Full time
About the Role

Serenity Healthcare is a mission-driven company that prioritizes the quality of care for our patients and their families. As a Call Center Representative, you will have the opportunity to make a positive impact and provide hope for communities by connecting them with lifesaving treatments in spa-like clinic settings.

Responsibilities
  • Engage in delicate conversations through active and reflective listening, empathy, and a positive attitude to connect communities to life-saving treatment options.
  • Act as a liaison between established patients and their provider, handling requests related to their care, such as recording information into EMR systems, scheduling appointments, and requesting medication refills.
Qualifications
  • High School Diploma/GED
  • Proven experience in a high-volume customer service industry
  • Excellent verbal and written communication, basic math skills
  • Previous experience working with computer-based information systems
What We Offer

We provide competitive benefits, above-market compensation, insurance benefits, advancement opportunities, generous paid time off, and more. Our office is open from 6am-8pm M-F and 7am-7pm on Saturdays, with flexible shift options.